Embedded Files
Electronics SOPs
Case Details: Customer had an issue with the item(s) after receiving it/them, Wrong Item - Broken - Damaged - Not Working
Contact Driver:
Post Delivery >> Item Issue >> Damaged Item
Case Details: Customer Complaining that he didn't receive the item(s)
Contact Driver:
Order is delayed for more than 3 hours: Post-Delivery --> Wrong order / Never arrived --> Order never arrived
Order marked as delivered: Live Order Process -> Order Status -> Order Marked as delivered but didn't receive
Order id delayed : Live Order Process >> Order Status >> Complain about (Short - Modearate - Severe - Extreme)
Short = 0 – 10 Mins
Moderate = 11-20 Mins
Severe = 21-30 Mins
Extreme = 30+ Mins
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