Delivery ETA Stuck or Increasing - TGO

Notes:

• If the order is not delayed, we will not apply/offer compensation.

• If the order was delayed for more than 40 Mins, check if the customer was already auto-compensated or not

  • If the compensation was added automatically, Inform the customer that he was already compensated.

  • If the compensation was not added automatically, We will compensate the customer from 1VU - All countries.

    • Note: We will use Extreme Delay Compensation Reason only, DON'T USE Complain about late order - Delay >30 Mins

    • We will only compensate the customer in case of late deliveries, not Long Dispatching cases.

Contact Drivers:

• If the order was within delivery time and driver assigned: ETA Stuck or Increasing

• If no driver is assigned to the order within delivery time or exceeded delivery time: Order not assigned to a rider.

• If the order was delayed and driver assigned: Complaint about (Short/Moderate/Severe/Extreme) Delay

Cancellation Reason:

Based on Late Owner process