Rude staff
“Talabat Representative”
CD: Across Journey → Feedback → Negative
Post Delivery → Rider Issue → Inappropriate behavior
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Rude staff
Case Description: Customer contacted us to complaint that one of our colleagues showed him a bad attuited, We will follow the below process.
Contact Drivers:
If the customer complained from one of our agents then the correct CD will be:
Across Journey → Feedback → Negative
If the customer complained from one of our riders then the correct CD will be:
Post Delivery → Rider Issue → Inappropriate behavior
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