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Case Description: Customer is complaining that he didn't receive his invoice or he received wrong invoice.
Contact Driver:
Customer didn't receive the invoice: Post Delivery >> Payment & Refunds >> Invoice missing
Customer received wrong invoice: Post Delivery >> Payment & Refunds >> Incorrect invoice
Customer received correct invoice but with incorrect details (Items/Payment....etc): Post Delivery >> Payment & Refunds >> Incorrect invoice details
For Customer Care Email:
Fill the Invoice Template from BOA data, save it as PDF and send it to the customer’s email provided or the mail registered “according to the customer's request” from sales force.
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