Advise the customer that he can unsubscribe himself from the app, by following the below steps:
Go to Settings > Account info > Switch off "Newsletter Subscription" > Click "Save".
2. Advise the customer that he can directly unsubscribe through his email by clicking "Unsubscribe" on the right side of Talabat email.
Notes:
If the issue still exist, follow the Application Technical Issue SOP Link
Contact Drivers:
Across Journey --> Customer account --> Newslitter Unsubscription .