Harassments
/ Critical Cases

Script:

We here at Talabat don't tolerate such behavior, Please accept our sincere apologies for such an inconvenient incident, and I'm going to escalate the case to the concerned team to take proper action regarding this matter and they will contact you within the next 10 to 15 minutes maximum.

نحن هنا في طلبات لا نتسامح مع مثل هذا السلوك ، أرجو أن تتقبلوا اعتذارنا عن مثل هذا الحادث، وسأقوم بتصعيد الامر إلى الفريق المعني لاتخاذ الإجراء المناسب بشأن ذلك وسيتواصلون معك في خلال 10 إلى 15 دقيقة كحد أقصى.

Sexual Harassment:

Verbally harass the customer or sending him flirting or sexual messages or content

We will ask the customer for a screenshot of the conversation if the rider reached the customer via messages - If possible.

Physical Harassment:

Touch the customer in a sexual way or physical fight with the customer, made abusive signs with his body, spit, entering a place or the customer’s house without approval.

Rider Stealing:

Stealing the customer possessions, (Not related to order or money collection issues, in these scenarios agent should send the case to the escalations without filling the form)

Rider Accident:

hit the customer or his car, not related to order cancellation, reckless driving.

Verbal Abuse:

Using curse words with the customer (for minor behavior like rude behavior, getting lost, yelling or hanging the call, the agent should send the case to the escalations without filling the form).

Involved in any violence wearing the company's uniform:

Drunk driving during delivering the order, Streetfight, entering a place or the customer’s house without approval, or cause damages to private or public property.

Protest while wearing the company’s uniform

Food Poisoning:

Customer went to the hospital or have a medical report due to food poisoning, (For food quality and minor issues, we will send Salesforce case to Escalations Team).