GEM Cases

Conditions & How it Works 

• Customers that are registered on our platform within the same day of signing up. 

• To see an offer, the customer must be logged in and must be in an area where GEM is offered. 

• GEM of a restaurant is shown to a customer that has never ordered from that restaurant or ordered for the last time more than 90 days ago. 

• The customer will be shown one or several restaurants that participate in this offer (Maximum 30 restaurants), the customer simply must select one of those restaurants. 

• When a customer uses GEM offer, they have 25 minutes to finalize the order.  

• If the customer declines the Offer, another offer will appear again during the time the customer is purchasing, offering different restaurants. 

• Offers will appear every 30 min if there are still GEMs available and that the customer is eligible. 

• Each customer might see GEM every 30 min. and max. 8 offers/day. 

For the Customer Care Team Only:

• We will Fill out the SME Form

Contact Drivers:

• The Customer asks to cancel his order or order got cancelled: Depends on the case itself.

• Customer misses/cancels Gem popup by mistake: Promotion/Discount not applied

• Customer claims that he clicked on the Gem offer but didn't get the discount: Promotion/Discount not applied

• Customer asks why he/she cannot redeem coupons with Gem: Promotions and deals inquiry

• Customer wants to be blocked from the Gem: Promotions and deals inquiry