Conditions & How it Works
Customers that are registered on our platform within the same day of signing up.
To see an offer, the customer must be logged in and must be in an area where GEM is offered.
GEM of a restaurant is shown to a customer that has never ordered from that restaurant or ordered for the last time more than 90 days ago.
The customer will be shown one or several restaurants that participate in this offer (Maximum 30 restaurants), the customer simply must select one of those restaurants.
When a customer uses GEM offer, they have 25 minutes to finalize the order.
If the customer declines the Offer, another offer will appear again during the time the customer is purchasing, offering different restaurants.
Offers will appear every 30 min if there are still GEMs available and that the customer is eligible.
Each customer might see GEM every 30 min. and max. 8 offers/day.
GEM SOPs
For the Customer Care Team Only:
We will Fill out the SME Form
Contact Drivers:
The Customer asks to cancel his order or order got cancelled: Depends on the case itself.
Customer misses/cancels Gem popup by mistake: Promotion/Discount not applied
Customer claims that he clicked on the Gem offer but didn't get the discount: Promotion/Discount not applied
Customer asks why he/she cannot redeem coupons with Gem: Promotions and deals inquiry
Customer wants to be blocked from the Gem: Promotions and deals inquiry