Account Deletion

• Try to retain the customer by asking about the reason of the deletion and try to solve the customer's issue.

• If the customer insisted, advise the customer that he can take the action from the application directly following the below steps:

  • • Go to the account settings > Account Info.

    • Customer will be able to find the Delete Account tab where they can find Delete Account Terms & Conditions.

•  This feature is available only on IOS devices in all countries.

• For the Android Users, we will advise the customer to send an email to Customer Care

For Customer Care Email Team Only:

• For Android Users, we will Fill out the SME Form and add the below information:

1- Request: 

2- Reason: 

3- Country: 

4- Customer Name: 

5- Customer Number: 

6- Customer Email: 

7- Last Order ID: 

8- Device version: 

9- Operating system: OS/Android