Planning and Evaluation

This Training Needs Analysis was the first step in designing a targeted learning solution to reduce staff turnover by addressing managerial resistance to flexible working arrangements. 

The proposed training equips managers with the tools and insights to evaluate the benefits of flexible work models, examine personal biases, and design tailored solutions for their teams. The learning solution aligns with company KPIs (maintaining staff turnover under 15%) and includes built-in evaluation methods. 

The session is designed to be easily repeatable as part of the company’s onboarding process.

After completing the Training Needs Analysis, I created a learner persona to shape the tone and content of the training. “Brian” draws on my experience working with campus managers and reflects a typical profile: operationally overloaded, resistant to change, yet committed to team performance. By building out Brian’s motivations, pain points, and mindset, I was able to design a more empathetic and persuasive training script that addressed real concerns and barriers to behavioural change. 

The script was carefully crafted with adult learning theory in mind to maximise engagement and retention. 

I structured the session with frequent learner interactions — polls, partner discussions, and ask-and-respond moments — to re-engage attention, break up passive listening, and maximise the primacy/recency effect. 

I also drew on Knowles’ principle of andragogy, which emphasises the value of personalising learning. By inviting participants to reflect on their own experiences, biases, and departmental realities, the session supports relevance and ownership - two key drivers of adult motivation and learning. 

In the Instructional Design Document, I created a one-page snapshot of the training, aligning every input and engagement activity with the stated learning objectives. The training is intentionally broken into short, focused chunks, and interactive elements are strategically placed to sustain attention and deepen learning. Finally, success metrics are embedded both within the session and through a post-training survey, ensuring that outcomes can be meaningfully measured and evaluated. 

This feedback form was designed to evaluate the effectiveness of the training session on Flexible Working Arrangements. It gathers insights on key takeaways, confidence and readiness to apply learning, and perceptions of the facilitator and materials. The survey also identifies further support or resources needed by managers to successfully implement flexible work options. Responses are anonymous and provide valuable input to ensure future sessions are relevant, engaging, and actionable.