Privacy Policy

Privacy Policy Statement for Linden Speech and Language Therapy


There are 3 main types of data which Linden Speech and Language Therapy retains:

• Clinical Data needed to provide a service.

• Financial Data from clients for billing.

• Contact Data from referrals.


Linden Speech and Language Therapy keeps both physical and electronic records of clinical data in order to provide a service.

• Preferred format is electronic for clinical data.

• Clinical data is deleted/ confidentially destroyed after 7 years from last invoiced session or until your child reaches 25 whichever is sooner in line with Health and Care Professions Council (HCPC) recommendations.

• Financial Data is kept for 6 years to adhere to revenue guidelines.

• Financial Data (including non-payment of bills) can be given to Inland Revenue at their request.


Contact Data is kept for 6 years to allow processing of Financial Data if required. This may be retained for longer to for safety, legal request, or child protection reasons.

If you require your clinical data deleted or removed, you must send an email to Debbie Kelly at debbie@lindentherapy.co.uk citing your wish.

Financial data cannot be removed before 6 years; however, it can be shared with you to allow for any correction or for you to make a health insurance claim.

Contact data cannot be removed before 6 years, however it can be shared with you to allow for any update or correction of material facts such as spelling of names, addresses, phone numbers etc.

If you require data to be shared with any third party, you must request it via email to the therapist, or via written request. Only the person listed as the key contact can request this if it is in the case of a minor.

Any information prepared which has not been paid for cannot be shared.


Legal obligation and good practice

Linden Speech and Language Therapy must comply with the provisions of section 2(1)(c) of the Data Protection Acts 1988 and 2003. The Acts set out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained.

This requirement places a responsibility on Linden Speech and Language Therapy to be clear about the length of time personal data will be kept and the reasons why the information is being retained.

To comply with this rule Linden Speech and Language Therapy must have a policy on retention periods for personal data that is retained. This policy must include defined retention periods for records and systematic disposal of records within a reasonable period after the retention period expires. Since 2003, Data Protection legislation applies to both electronic and hard copy records.

Linden Speech and Language Therapy is committed to effective records management retention and disposal to ensure that it:

• meets legal standards in terms of retention periods;

• optimises the use of space;

• minimises the cost of record retention;

• securely destroys outdated records

A full copy of Linden Speech and Language Therapy Privacy policy is available for download here