Privacy Policy

Privacy Policy

Life’s a Journey Counseling, LLC

Effective Date: As of July 7, 2025

At Life’s a Journey Counseling, LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal and health information you provide when using our virtual outpatient mental health services or visiting our website.

1. Who We Are

We are a licensed mental health group practice based in Massachusetts, offering outpatient therapy services virtually to individuals, couples, and families.

2. Protected Health Information (PHI)

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we are committed to protecting your Protected Health Information (PHI). PHI includes information that can be used to identify you and that relates to your past, present, or future physical or mental health and related health care services.

3. Information We Collect

We may collect the following types of information:

Contact details: Name, email, phone number, address

Health information: Intake forms, diagnoses, treatment notes, medical history

Payment information: Insurance details, billing, credit/debit card info (via HIPAA-compliant platforms)

Technical data: IP address, browser type, website interactions (for security and analytics)

4. How We Use Your Information

We use your information to:

Provide and coordinate mental health services

Schedule appointments and manage records

Process billing and insurance claims

Communicate with you securely

Comply with legal and regulatory requirements

5. How Your Information Is Protected

We use administrative, technical, and physical safeguards to protect your information, including:

HIPAA-compliant video platforms and electronic health record systems

Encryption of emails and electronic communications

Secure password-protected data access

Staff training on confidentiality and data protection

6. Third-Party Services

We do not share your PHI with third parties without your explicit written consent, except as required by law. Some third-party services we use (e.g., practice management software, payment processors) may collect limited data but are bound by HIPAA-compliant agreements.

7. Your Rights Under HIPAA

You have the right to:

Request copies of your records

Amend your records

Receive an accounting of disclosures

Request restrictions or confidential communications

File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

8. Telehealth and Virtual Care

All telehealth sessions are conducted through secure, encrypted, HIPAA-compliant platforms. We follow Massachusetts and federal telehealth guidelines to ensure your data is kept confidential.

9. Cookies and Website Analytics

Our website may use cookies and other tracking tools to improve your experience and monitor site performance. These tools do not collect PHI.

10. Children’s Privacy

Our services are intended for individuals 18 and older unless otherwise arranged with parental or guardian consent.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

Life’s a Journey Counseling, LLC

Virtual Practice – Serving Massachusetts

Email: Rebecca@LifesAJourneyCounseling.org

Phone: 774-568-8855

Website: https://sites.google.com/view/lifesajourneycounseling/home