[Operational Training]

Establishing Partnerships Between Learning and Operational Departments

My role

•Identified process issues 

•Developed course graphics, scripts, video, voice work, job aids, and gamification

•Collaborated with my business partners to identify metrics they could monitor to assess success of training

•Taught leaders to coach and reward employee behaviors post-learning intervention

Key outcomes

•Error rates declined by 30%

•Business line became a repeat customer and ongoing relationship established