Artificial intelligence (AI) is highly useful in labour welfare because it enhances access to information, streamlines grievance processes, and empowers workers with tools to protect their rights efficiently. Here’s how AI benefits labour welfare and helps workers:

1. Ease of Grievance Filing

   • AI-powered chatbots and virtual assistants can guide workers step-by-step to file grievances correctly through government or organizational portals.

   • These tools understand natural language, allowing workers to describe their problem in simple terms and receive automated guidance on the next steps.

   • AI can help fill out forms accurately, reducing errors that delay grievance processing.

2. Drafting Effective Letters and Complaints

   • AI writing assistants (like ChatGPT) can draft formal grievance letters, appeals, or complaints based on workers’ input.

   • This helps workers who may lack literacy, legal knowledge, or writing skills to produce clear, persuasive documents that improve chances of redress.

   • AI tools can also generate reminders or follow-up correspondence automatically.

3. Information Access and Legal Awareness

   • AI chatbots provide instant answers about labour laws, worker rights, and protections.

   • Workers can better understand the legal framework that applies to them, empowering informed decisions and increasing labour rights awareness.

   • AI can guide workers through unfamiliar terminology and processes.

4. 24/7 Availability and Multilingual Support

   • AI tools operate round the clock, so workers in remote or underserved areas can get support anytime.

   • Multilingual AI systems break language barriers by translating queries and responses, ensuring wider accessibility.

5. Data Analysis for Policy and Enforcement

   • AI aggregates and analyzes grievances and workplace complaints data.

   • This helps labour departments identify patterns of abuse, systemic issues, or non-compliance for targeted inspections and policy reforms.

6. Reducing Administrative Burden

   • Automating repetitive tasks such as complaint registration, document verification, and status updates speeds resolution.

   • It frees up human officials to focus on complex cases and strategic labour welfare initiatives.

7. Empowerment Through Digital Literacy

   • AI tools encourage workers to engage digitally, building skills that enhance employability and social inclusion.

In summary, AI serves as an accessible, efficient, and empowering ally for workers in labour welfare. By simplifying grievance filing, generating official communications, providing legal information, and enhancing government responsiveness, AI helps safeguard labour rights and promotes fair, transparent workplace practices.

Here are the popular AI platforms mentioned earlier with their respective links for easy access 

• ChatGPT (by OpenAI): https://chat.openai.com/

• Google Gemini: https://ai.google/ (Google AI homepage where Gemini and other AI tools are featured)

• DeepSeek: https://deepseek.ai/

• Claude (by Anthropic): https://www.anthropic.com/claude

• Grok (by X/Twitter): https://twitter.com/grokai

• GitHub Copilot: https://github.com/features/copilot

• Lindy: https://www.lindy.ai/

• Synthesia: https://www.synthesia.io/

• Midjourney: https://www.midjourney.com/ 

• Qwen Chat:  https://chat.qwen.ai/

• Kimi: https://www.kimi.com/