Outsourcing Task Force

As an enterprise architect of Kia Motors, for this discussion, I recommend outsourcing some processes and services involving independent contractors. This strategic step therefore leads towards focusing on core strengths among others, cost reductions and enhancement for flexible organization. I recommend considering outsourcing the following areas:

1. Supply Chain Management: Kia Motors can strategically outsource in managing procurement, storage, and distribution of raw materials and components for improved supply chain operation. This is a strategic step that seeks to improve effectiveness, reduce expenditures, and enhance flexibility. The third-party provider approach enables Kia Motors to keep the processes straight and focus on its core skills.

2. Customer Service and Technical Support: Outsourcing of the customer service and technical support process shall ensure that the clients are satisfied at minimum charges. To increase consumer loyalty, the company should make sure that Kia Motors offers 24/7 support for consumers. With time, benefits could arise through building selective outsourcing relationships like trust, openness, adaptability, flexibility, and availability of professional knowledge. Connecting with an outsourcing partner enables round- the-clock support, in line with Kia Motor’s aim of delivering quality customer care services.