At Kenwood, we strive to create an atmosphere that is open, equitable and governed by respect  for differing viewpoints. We welcome any questions, comments or complaints from any and all stakeholders. Please feel free to communicate them to us as soon as possible so  we can work to resolve them immediately to the satisfaction of the entire Kenwood IB community. We prefer if complaints can be dealt with in an informal and friendly manner by the individuals involved. If this is not possible then the procedure detailed below should be used. Please adhere to the following guideline when making a complaint:

1. Where possible we will handle complaints in confidence.

2. We will not take action against anyone who makes a reasonable complaint.

3. All relevant facts will be established and examined fairly before any action is taken.

4. We understand that in some situations people do not intend to offend others; instead they are misunderstood.

5. Parents and students may take complaints, problems or concerns to any member of staff.

The practice:

Stage 1: Informal Resolution

First, try to resolve the complaints person to person in a civil manner. If a student or parent has a complaint about a member of staff, they should immediately

●  speak directly to the person responsible, if appropriate OR

●  write to the person responsible, outlining the nature of the complaint

In most situations, this should resolve the matter.  If your complaint is not resolved, then you should

● contact the the teacher or advisor most closely related to the problem or in whose presences the problem occurred and ask for an intervention

● If the complaint is about a teacher or advisor, then set an appointment to meet with IB School Counselor and/or the program coordinator to mediate the problem.

The member of staff to whom the complaint is referred will investigate it and respond within 3 working days. Should the matter not be resolved within 3 working days or in the event that a satisfactory resolution is not reached, then you are advised to proceed with the complaint to the next stage of this procedure.

Stage 2: Formal Resolution
If your complaint is not resolved it may be necessary to make a formal complaint in writing. You should address your complaint to an Assistant Principal responsible for the DP and MYP programs (or to the Principal if you are complaining about the Assistant Principal.)

Staff Information:

IB Coordinator: Lacey Williams LWilliams37@bcps.org

IB Counselor: Hannah Barton HBarton@bcps.org

Pre Diploma Advisor: Teresa Vanmeter TVanmeter@bcps.org

Assistant Principal: Ali Burke ABurke@bcps.org

Principal: Carl Armstrong CArmstrong4@bcps.org