Technical and Customer Support

Cloud Computing Management:

• Launch and maintain cloud computing accounts (e.g., Dropbox, OneDrive, Google Drive)

Technical Troubleshooting:

• Software issues, installation, and configuration

System Maintenance:

• Software updates, backup management

Account and Password Management:

• Create and configure user accounts, assist with password resets, implement multi-factor authentication

FAQ and Problem Resolution:

• Answer customer FAQs and troubleshoot common problems

User Training:

• User training and staff onboarding, including tech account setup