Embedded Files
Operational Training Transformation
(15 Days to 5 Days)
jacqueline_davis_featured_15-to-5.pdfProject Overview
Redesigned a legacy 15-day onboarding program for healthcare staffing and privileging teams into a 5-day high-impact curriculum. The goal was to reduce "time-to-proficiency" while increasing accuracy in high-stakes administrative workflows.
The Challenge
The existing training was in its third revision but remained too long and passive, leading to high "trainer fatigue" and learner information overload. It failed to produce the desired performance outcomes in the field.
Results & Impact
66% reduction in total training time (15 days down to 5).
75%+ increase in learner engagement scores.
60% decrease in duplicate administrative work post-training.
Performance Consulting & Analysis
I acted as a strategic consultant rather than just a content creator.
To determine what to cut and what to keep, I conducted:
SME Deep-Dives: Interviewed Subject Matter Experts regarding daily operations and "high-stakes" tasks to separate "nice-to-know" from "must-know" information.
Gap Analysis: Identified specific knowledge and skill gaps that were causing a 60% rate of duplicate work in the field.
Decision Mapping: Used SME feedback to define the critical path to proficiency, which informed the transition from 15 days of lecture to 5 days of practice.
The Solution: Technical Enablement
Modular Redesign: Created a 6-unit framework using the SAM model and Bloom’s Taxonomy to ensure measurable learning objectives.
AI-Accelerated Content: Leveraged the CO-STAR prompt framework to generate usable instructional drafts from legacy materials. This ensured brand consistency (both verbal tone and visual alignment) while accelerating development by 30-40%.
Interactive Modalities: Developed 7 Articulate Rise modules and 1 full course featuring scenario-based activities to replace passive lectures.
Performance Support: Designed comprehensive digital guides and job aids to support learners post-training, reducing the need for repeated support requests.
Technical Standards & Compliance
WCAG Accessibility: Ensured all modules followed WCAG compliance standards to support inclusive learning. My design process includes Color Contrast Analysis for visual assets and ensuring Screen Reader compatibility through proper heading hierarchies and Alt-Text for all instructional images. I focus on making learning 'Perceivable, Operable, Understandable, and Robust' (the four pillars of POWR/WCAG).
LMS Integration: Managed the SCORM packaging and deployment preparation to ensure seamless data tracking and reporting within the LMS. I ensured all content was exported as SCORM 1.2 or 2004 to ensure proper tracking of completion status and quiz scores within the LMS. I also performed UAT (User Acceptance Testing) to verify that bookmarking worked correctly across different browsers.
Content Architecture: Built a SharePoint "Single Source of Truth" to organize these new assets, improving navigation and findability for all staff.
The AI Strategy behind the Transformation
Framework: CO-STAR Prompt Engineering
Objective:
Accelerate the redesign of legacy 15-day healthcare staffing training into a high-impact, 5-day modular curriculum while maintaining 100% brand and regulatory alignment.
The Prompt Template
(C)ontext: I am a Senior Learning Designer redesigning a legacy 15-day onboarding program into a 5-day "Speed to Competence" model for healthcare staffing teams.
(O)bjective: Analyze the attached legacy syllabus and extract the "Must-Know" high-stakes workflows required for day-one proficiency.
(S)tyle: Professional, encouraging, and clear. Mirror the established corporate "Voice of the Employee" guidelines.
(T)one: Consultative and performance-focused. Avoid academic "fluff"; focus on actionable behavioral outcomes.
(A)udience: Newly hired Staffing Account Managers and Credentialing Specialists with varied technical backgrounds.
(R)esponse: Provide a 6-unit modular curriculum map. For each unit, include one scenario-based activity that tests a "high-stakes" operational decision.
The Impact
Efficiency: Reduced initial instructional drafting time by 30-40%.
Consistency: Leveraged AI to ensure verbal brand alignment across 7 new Rise modules and support documentation.
Scale: Trained team members on this framework to eliminate 60% of duplicate design work across the department.
Image Credit: Generated by Google Gemini (Jan 2026) based on a custom prompt for instructional visualization.
Google Sites
Report abuse