Embedded Files
This page will guide you on how to properly use the Remarks Field in Perseus.
update as of 26/3/2025
PURPOSE
The "Remark" field in Perseus is designed exclusively for internal notes and references. It serves as a tool for staff to communicate non-critical information about an order that is not intended for external parties (customers or suppliers).
KEY CHARACTERISTICS
Internal Use Only: Information entered into this field is strictly for internal team communication.
Non-Editable: Once a remark is saved, it cannot be edited or deleted.
Non-Reportable: The contents of the "Remark" field do not appear on any customer-facing or supplier-facing reports (e.g., invoices, naming lists).
No Supplier Communication: Information in this field is not automatically sent to suppliers when bookings are made.
APPROPRIATE USE
Sales/CS-Related Notes:
Recording special incentives or concessions offered to secure a booking (e.g., "Offered customer free airport transfers to close sale - [Your Name] - [Date]").
Documenting internal approvals for non-standard arrangements.
Providing context for unusual booking modifications.
INAPPROPRIATE USE CASES (CRITICAL INFORMATION):
Special Requests or Additional Arrangements for Suppliers:
Critical: Do not use the "Remark" field for any information that suppliers need to be aware of (e.g., dietary requirements, special assistance, room preferences).
Allotment bookings: You must use the "Special Request" field or "Additional Arrangements" field.
Post-Passenger Confirmation Changes:
Changes made to "Special Request" or "Additional Arrangements" fields after passenger booking form has been submitted will not be seen by the supplier.
A task must be raised to the Manila operations team to advise the supplier of these changes via email.
IMPORTANT PROCEDURES:
Allotment Bookings:
For allotment bookings, ensure all supplier-relevant information is entered into the "Special Requests" or "Additional Arrangements" fields.
Do not add any changes to these fields within 70 days of departure, as naming lists are run at 65 days prior, sometimes sooner. We will not accept any additional requests beyond that time.Â
Third-Party/Combination Bookings:
If adding special requests or arrangements after passenger confirmation, in addition to entering the information in the appropriate Perseus field, raise a task for the Manila operations team.
This task must clearly state the required action and provide all necessary details so the Manila operations team can directly communicate with the supplier via email.
KEY REMINDERS:
The "Remark" field is for internal communication only.
Always use the appropriate Perseus fields for supplier-related information.
When in doubt, consult with your team leader or the Manila operations team to ensure proper procedures are followed.
To know the guidelines about the Special Request and Additional Arrangements field in Perseus, click HERE.
Keywords: remark, supplier communication, internal communication
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