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This process aims to streamline the handling of partnership emails, ensuring efficient allocation of resources and accurate categorization.
PROCESS
1. Incoming Email:
Upon receiving an email, assess the subject line and content to determine if it's a partnership-related email.
2. Partnership Email Identification:
If the email is from a travel agent offering packages, close the email right away.
3. If the email is NOT from a travel agent offering packages (e.g., marketing ads, miscellaneous inquiries):
Categorize as Miscellaneous: Close the email under the "Miscellaneous" category with no further action required.
Do not assign to Cameron.
To know which ticket to assign to Cameron, click HERE
4. After taking action on the ticket, we'll log the email in the IV CS Tracker under the "Partnership/Miscellaneous Emails" category.
Note: As a CS agent, prioritize customer service-related emails over partnership emails.
TEAM LEAD RESPONSIBILITIES
Spam Inbox Monitoring: Regularly check the spam inbox for potentially valuable partnership emails that might have been incorrectly filtered.
Actionable Email Identification: Review emails flagged by CS agents as "Partnership" on the IV CS Tracker to verify if further action is required, especially if there's any doubt about categorization.
Keywords:partner emails, supplier ticket, email process, cameron
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