update as of 2/6/2025
Emails that are addressed explicitly to Cameron by name should be passed along to him. He is wanting to speak with travel agencies and travel agents about selling our existing products.
An example of an email that should be put in Cameron's name.
Most of the partnership emails that are being received are generally very generic emails from tour operators approaching us to try and get us to sell their product for them which is not what Cameron is aiming to do.
Handling Partnership Emails Process HERE.
An example of an email that should be closed straight away.
EMAILS THAT START WITH SOME NON-SPECIFIC AND NOT ADDRESSED TO CAMERON
Dear Generic,
Dear Support
Dear Sir, Madam,
Dear Tour Operator, Product Manager (insert country)
etc
CONTAIN CONTENT SAYING THINGS LIKE
"We are a destination management company and would love to collaborate with you'
'We have an exciting list of new products and would love to work with your company'
'While we have not yet had the opportunity to collaborate, I hold your company in high regard and hope to explore ways we can work together in the future.'
GENERIC MARKETING EMAILS
This emails may come from our suppliers, but tend to not be addressed to anyone and the content will look something like below:
JOB APPLICATIONS
If we have potential applicants they can view our careers page on the webpage and apply through the correct methods.
Applications are not viewed via the support email, these can be closed.
INFLUENCERS
Any kind of email that is from a social media influencer asking to partner with us and help sell out product.
Keywords: positive language, soft skills, scripting guide, tone of voice, customer communication
Keywords: spam management, email spam, filtering tickets, spam handling, miscellaneous