Tech Support
Read Me First!
The #1 solution to your tech problems, especially error messages, timeouts, crashes or other problems with the functionality of web-based systems we use every day:
Ensure you are using Google Chrome or Firefox
Clear your browser history completely
Log out of any systems you are still logged into
Shut down your browser completely
Restart your browser and try logging into whichever system was giving you trouble.
Now that you've read that, if you still have tech issues/questions, please send me an email with the following
A detailed description of the problem
Screenshots, if possible/appropriate
If it concerns a student, please include relevant student information, especially their ID #.
If you are contacting me on BEHALF of a parent and/or student, please be sure to ask THEM for details and screenshots you can send to me. Also be sure to properly redact student first names from any screenshots you send me.
I will either have a solution, or I will direct you to either:
CMS School Operations (operations@caliva.org)