Lost Your Vital Documents? Here's What to Do.

Losing important documents like your birth certificate, Social Security card, or state ID can be stressful—but you're not alone, and help is available. Follow these steps to begin the recovery process and protect your identity.

Step 1: Stay Calm and Assess What’s Missing

Take a moment to identify exactly which documents are lost. Common vital documents include:

• Birth certificate

• Social Security card

• State-issued ID or driver’s license

• Passport

• Immigration documents

• Marriage or divorce certificates

Make a list of what’s missing so you can take targeted action.

Step 3: Report the Loss (If Necessary)

If your documents were stolen, report the theft to:

• Local police: File a report to protect yourself from identity theft. 

  1. If the document was lost in Denver, file here

  2. If the document was lost in Arapahoe County, file here

• Federal agencies: For lost passports or immigration documents, notify the U.S. Department of State or USCIS.

• Try and re-trace your steps and contact local businesses where you may have lost the card.

Step 4: Replace Your Documents

Each document has a different process for replacement. Here’s how to get started:

Birth Certificate

• Contact the vital records office in the state where you were born.

• You may need to provide ID and pay a small fee.

Social Security Card

• Visit SSA.gov to request a replacement.

  1. You can request a free replacement card by filling out the online questionnaire

  2. After you submit the request, call +1 800-772-1213 to make an in person appointment.

• You’ll need proof of identity and possibly citizenship.

State ID or Driver’s License

• Visit Department of Motor Vehicles (DMV) website.

  1. Schedule an appointment at a DMV near you

  2. Select "Renew Colorado Driver License/ID/Permit"

• You may need to appear in person and provide supporting documents.

Passport

• Report the loss to the U.S. Department of State.

• Complete Form DS-64 and apply for a replacement using Form DS-11.

Immigration Documents (EAD, Green Card)

• Contact USCIS for replacement forms like I-90 (Green Card) or I-102 (Arrival/Departure Record).

  1. If your EAD is lost, stolen or destroyed, you may request a replacement EAD by filing a new Form I-765 and filing fee.

Step 5: Protect Yourself from Identity Theft

• Report fraud to the three major credit reporting agencies. Visit their sites for additional information:

  • Equifax 1-800-525-6285

  • : 1-888-397-3742

  • TransUnion 1-800-680-7289

• Monitor your credit reports for suspicious activity.

• Consider enrolling in identity theft protection services.

Step 6: Get Help If You Need It

If you're unsure where to start or need assistance:

• Contact an IRC staff for guidance.

• We can help you navigate the replacement process and connect you with the right agencies.