Welcome to Stowbox Support.
Stowbox is a local-first mobile application from ideaforgelabs that helps you organize product receipts, warranty records, invoices, and service documents.
If you need assistance with Stowbox, contact:
ideaforgelabs
Email: ideaforgelabs.support@gmail.com
When contacting support, please include:
Your device model
Your operating-system version
Your Stowbox app version
A brief description of the problem
The steps that caused the problem
Please do not email receipts, warranty documents, exported backups, serial numbers, or other sensitive personal information unless specifically requested.
1. Does Stowbox require an account?
No. Stowbox does not require registration or an online account.
Your records and documents are stored locally on your device.
2.Does Stowbox upload my documents to the cloud?
No. Stowbox does not operate its own cloud-storage or synchronization service.
Your documents are processed and stored locally. Stowbox only presents your device’s system share interface when you explicitly choose to export a backup.
3.How do I add a warranty?
Open Stowbox and select the option to add a new warranty.
You can photograph a receipt or document using your camera, select an existing image, or import a supported document from your device. Review the information before saving the warranty.
4.How does document scanning work?
Stowbox uses on-device optical character recognition to identify text from selected documents.
Text recognition is performed using Apple Vision on iOS and Google ML Kit on Android. Results can vary depending on image quality, document layout, lighting, and text clarity.
Always review recognized information before saving it.
5.How are warranty expiry dates calculated?
Stowbox calculates a warranty expiry date using the purchase date and warranty duration you provide.
You should verify the calculated date against the original warranty terms issued by the manufacturer or retailer.
6. How do warranty reminders work?
If you enable notifications, Stowbox can schedule reminders for approaching warranty-expiry dates.
Notification delivery depends on your device settings and operating-system scheduling. Make sure notifications are enabled for Stowbox in your device settings.
7. Why am I not receiving reminders?
Check the following:
Notifications are enabled for Stowbox
A valid warranty expiry date has been saved
Reminder settings are enabled in Stowbox
Battery-saving or focus settings are not suppressing notifications
The application has permission to send notifications
8. How does the app lock work?
Stowbox can use Face ID, fingerprint authentication, or your device credentials to restrict access to the application.
Stowbox does not receive or store your biometric information. Authentication is handled by your device’s operating system.
9. How do I export my information?
Use the Export option within Stowbox.
The application creates a ZIP file containing your warranty records and original documents. Your device’s system share interface then lets you choose where to save or send it.
You may be able to save the file using Files, iCloud Drive, Google Drive, email, AirDrop, or another installed application.
Exported ZIP files are not encrypted by Stowbox. Store them only in a secure location.
10. Does Stowbox automatically back up my information?
No. Stowbox does not automatically send your information to a Stowbox-operated server or cloud-storage service.
You must manually create an export if you want a separate portable copy of your records.
Your device manufacturer or operating-system provider may separately provide device-level backup services controlled through your device settings.
11. How do I restore an exported backup?
Use Stowbox's import or restore option and select a compatible ZIP file previously exported by Stowbox.
Do not modify the contents or structure of the exported ZIP file before restoring it.
12. Can ideaforgelabs recover a deleted record?
No. ideaforgelabs does not keep an online copy of your records or documents.
A deleted record can only be recovered if you previously created a valid export containing it.
13. What happens if I uninstall Stowbox?
Uninstalling Stowbox may permanently remove its locally stored records and documents.
Create an export and store it securely before uninstalling the application or changing devices.
14. How do I delete all Stowbox data?
Use the option to erase or clear the local vault within Stowbox.
You can also remove the application from your device. Before deleting anything, create an export if you may need the records later.
15. Can Stowbox confirm whether my warranty claim will be accepted?
No. Stowbox is an organization and reminder tool.
Warranty validity, coverage, claim approval, and service eligibility are determined by the relevant manufacturer, retailer, warranty provider, or service provider.
Read the Stowbox Privacy Policy to understand how information is handled:
Privacy Policy: Click here
Use of Stowbox is subject to its Terms of Use:
Terms of Use: Click here
Stowbox is maintained by a small independent development team. We aim to review support requests within a reasonable period, but we do not guarantee a specific response time.
Urgent warranty claims should be directed to the relevant manufacturer, retailer, or warranty provider.