Technical Support

How to perform a self-service password reset?

Step 1: Set up your security questions

Choose 3 security questions and remember your answers. Do note that answers are confidential & case-sensitive.

If you have successfully set-up your 3 security questions, you can now perform self-service password reset.

To report on issues such as:

Click on the following link:

or scan the QR code on the left.

*For urgent requests, please contact your form/ subject teachers.

Singapore Student Learning Space (SLS) @

From 01 Dec 2023 onwards, students will be able to log in to SLS via MOE Identity Management System (MIMS).

With this improvement, staff and students will only need to remember a single username and password across various MOE applications.

Please follow the steps on the left to log in to SLS using your MIMS account.

Ensure that you have downloaded the correct version of Zoom on your Chromebook for it to work!

Follow the steps below to download the correct version:

Go to Google Play store on your Chromebook.
Download Zoom for Chrome - PWA (See left)
Launch Zoom for Chrome - PWA on the Chromebook to join meetings / webinars / live stream

If your PLD is found to have a hardware issue, you'll need to send your Chromebook to the service centre for repair.

You can borrow a school-owned Chromebook from Computer Lab 2 after reporting the issue to your Form Teacher (subject to availability).

Check Warranty Validity of PLD

Tel: 6817 1435

Qn 1: What is my password for SLS/ computer login/icon?

Ans: Students require only 1 login password (via MIMS) across all platforms.

Qn 2: My PLD is facing some issues. What do I do?

Ans:

Inform your form teacher.
Send the faulty PLD to the Desktop Engineers at Computer Lab 2.
The Desktop Engineers will assess and rectify the issue(s) accordingly.
In the case of hardware issues, student(s) will send their PLDs to Lenovo Service Centre (see address above)

Qn 3: Which wi-fi network should I use in school?

Ans: SWN@SSOE network. It provides better coverage around the school. Log in with your IC number and password.

(Note: Only 1 device log-in is allowed at any point of time using SWN@SSOE)