Member experience is the process a member goes through when they join and pass through the community.

2.1 Onboarding, Welcome, and Initiation

How a member joins the community and what steps the community takes to make their experience welcoming and meaningful

2.2 Shared Experiences

What types of experiences members share in the community

2.3 Content

The types of content that members create, consume, and engage with in the community

2.4 Rules, Roles, and Responsibilities

The rules, roles, and responsibilities members of the community embody and carry out during different periods of their membership

2.5 Exit

How members leave the community and what the exit process looks and feels like

Recommendations for Member Experience