Be careful - complaints sent in the wrong form may be ignored.
Also attach a full chat screenshot!!! Below are just examples of what should be displayed!
Opponent left ranked game without admitting defeat (GG)
In this case you need to ask him to admit defeat. If your opponent declines or ignores the question, feel free to make a report, attach a chat screenshot, which shows that opponent left game without admitting defeat.
E-mail: heroes3lobby@gmail.com
Mail subject: left ranked game without GG.
Accurately write your and opponent nicknames in mail.
Attach full chat screenshot! An example below.
Opponent lost connection with server
It is important to understand that each such case is considered individually. We cannot reliably determine whether the opponent really had a problem with the connection (Internet, light, etc.) or whether he did it on purpose. Therefore, such complaints will be considered with a delay of 1 day. If an opponent appears online during this time and asks you to finish your game, you need to agree on a time at which it will be convenient for both of you to finish the game. If you ignore/refuse, or add an opponent to the blacklist, the complaint will be canceled.
Due to the possibility of the lobby servers crashing, make sure that the servers are working and your connection is in a stable state. Complaints sent during a server outage will not be accepted for processing.
E-mail: heroes3lobby@gmail.com
Mail subject: opponent lost connection and didnt respond.
Accurately write your and opponent nicknames in mail.
Attach full chat screenshot!
Opponent doesn't accept turn/doesn’t move in battle (AFK)
In this case you need to ask your opponent if he is here, then wait 10 minutes. If the opponent doesn’t answer in the meantime, you can safely leave from game and send a report. In the report you need to attach a chat screenshot, which shows timestamps and that opponent didn’t answer you.
E-mail: heroes3lobby@gmail.com
Mail subject: AFK in ranked game.
Accurately write your and opponent nicknames in mail.
Attach full chat screenshot! Below just an example.
Breaking rules or having unfair advantages(cheating)
In this case after game you need to check saves and make sure that opponent is cheating. Don't leave the game without admitting defeat, if you think that the opponent is cheating. If suspicions are confirmed you shouldn’t worry about rating.
E-mail: heroes3lobby@gmail.com
Mail subject: cheating in ranked game.
Accurately write your and opponent nicknames in mail.
Attach saves and passwords to report (ALL DAYS, make an archive of folder) also describe situation and what to look for.
Crash in game and opponent wont load
If your game crash and your opponent doesn't want to load you can show him screenshot of crashlog(generate in game folder), using any image hosting(imgur.com -> new post). In case this doesn't help, you can send report, attaching chat screenshot and crashlog file.
Please, no need to insult your opponent, because he may simply not trust you, and you may not trust him. So basically, if you find yourself in this situation - end the game, then blacklist your opponent if you still have suspicions, and never play with him again.
E-mail: heroes3lobby@gmail.com
Mail subject: crash in ranked game.
Accurately write your and opponent nicknames in mail.
Attach chat screenshot and crashlog file.