FAQ
I was muted/banned/marked for no reason, i didn't break any rules
Due to the fact that it is impossible to foresee all possible situations of violation of rules, use of bugs, etc. - moderation reserves the right to act based on the interests of the lobby and players. For any questions feel free e-mail to heroes3lobby@gmail.com
How long we review reports, how long to wait for a response to a report
Reports are reviewed in descending order from newest to oldest. Sometimes there are pauses in checking reports, and the number of reports accumulates. Based on this, report reviews may be significantly delayed. We will only respond to reports if you sent insufficient evidence, for example, you didn't send a screenshot of the chat, or didn't attach the saves in case of a cheater report. Also, please check out the examples of reports in the "how to report" section so that we don't have any problems reviewing your report.
Protracted game/save
If possibility of save game was not initially discussed, then during a long game, the player has the right to demand to save the game in order to continue it later at the appointed time for which you agree. If for some reason you can't come to an agreement, send an email to heroes3lobby@gmail.com or message any online admin/support to resolve the conflict.
Game has crashed and you can’t find your opponent's nickname
In this case you can easily find opponent’s nickname. Just open folder where you installed HotA and find saved games. Approximate path is
D:\Heroes3_HotA\games\HotA Random
This folder contains a list of all your games. Just sort the folders by date modified and the topmost folder will be called the opponent's nickname.
Forgot password
Password can be easily found in text file passwords.txt located in directory ...\Heroes3_HotA\games
Inside the file at the bottom will be information about your last game.
Forgot account password
If you forgot the password to your account just send your nickname to heroes3lobby@gmail.com from the mail which you used to register your account .
Interrupting simultaneous turns
When simultaneous turns are interrupted, red makes his turn as normal, and blue rolls back to the end of his previous turn(autosave). There is no need to load anything after an interruption occurs. System will roll back both players to the correct positions.
Game closes instantly after entering the lobby without any crashlog
If the game closes instantly after pressing the login button to enter the lobby you need to start with reinstalling HotA. It almost always solves the problem, but if it doesn’t then feel free to email us at heroes3lobby@gmail.com