TEACHING

• Undergraduate:  Product Service System Design, Service Measurement and Evaluation, Convergence Capstone Design

• Graduate School:  HCI Methodology, Service Prototyping, Topics in Convergence Service Design, PhD Dissertation

INTERNATIONAL JOURNAL PUBLICATIONS

• Artificial Empathy in Home Service Agents: A Conceptual Framework and Typology of Empathic Human–Agent Interactions

Applied Sciences, 15(6), 3096. [SCIE, IF 2.5] 

Joohyun Lee & Hyo-Jin Kang (2025) 

• The Acceptance Behavior of Smart Home Health Care Services in South Korea: An Integrated Model of UTAUT and TTF

International Journal of Environmental Research and Public Health, 19(20):13279. [SCIE, SSCI, IF 4.614] 

Hyo-Jin Kang, Jieun Han, & Gyu Hyun Kwon (2022) 

• Determining the Intellectual Structure and Academic Trends of Smart Home Health Care Research: Coword and Topic Analyses

Journal of Medical Internet Research, 23(1):e19625. [SCIE, IF 5.428] 

Hyo-Jin Kang, Jieun Han, & Gyu Hyun Kwon (2021) 

• Mapping the intellectual structure of research on surgery with mixed reality: Bibliometric network analysis (2000–2019)

Journal of Biomedical Informatics, 109, 103516. [SCIE, IF 6.317] 

Jieun Han, Hyo-Jin Kang, Minjung Kim, & Gyu Hyun Kwon (2020) 

• Impact of Intelligent Healthscape Quality on Nurse Job Outcomes and Job Satisfaction: A Test of the Moderating Effect of Innovativeness

Journal of Nursing Management, 28(1), 43-53. [SCIE, SSCI, IF 3.325] 

Jieun Han, Hyo-Jin Kang, & Gyu Hyun Kwon (2020) 

• An Ecological Approach to Smart Homes for Health Care Services: Conceptual Framework of a Smart Servicescape Wheel

JMIR Mhealth and Uhealth, 7(2), e12425. [SCIE, IF 4.313] 

Hyo-Jin Kang, Jieun Han, & Gyu Hyun Kwon (2019) 

• An Integrated Success Factor Model of Professional Virtual Communities: Incorporation of the Operators, Members, and Life Cycle Perspectives

International Journal of Human–Computer Interaction, 35(14), 1312-1330. [SCIE, SSCI, IF 3.353] 

Hyo-Jin Kang, Jieun Han, & Gyu Hyun Kwon (2019) 

• A measurement for evaluating the environmental quality of advanced healthcare facilities: Intelligent healthscape quality for medical staff

Building and Environment, 144, 532-541. [SCIE, IF 4.820] 

Jieun Han, Hyo-Jin Kang, & Gyu Hyun Kwon (2018) 

• A Systematic Underpinning and Framing of the Servicescape: Reflections on Future Challenges in Healthcare Services

International Journal of Environmental Research and Public Health, 15(3), e509. [SCIE, SSCI, IF 2.468] 

Jieun Han, Hyo-Jin Kang, & Gyu Hyun Kwon (2018) 

• A Competence Model for Design Managers: A Case Study of Middle Managers in Korea

International Journal of Design, 9(2), 109-127. [SCIE, SSCI, A&HCI, IF 1.576] 

Hyo-Jin Kang, Kyung won Chung, & Ki Young Nam (2015) 

INTERNATIONAL CONFERENCE PROCEEDINGS

• Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis

Proceeding of the International Conference on Applied Human Factors and Ergonomics (AHFE) 2020, 220-227, San Diego. 

In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208.  Springer.

Hyo-Jin Kang, Jieun Han, Bokyoung Yun, & Gyu Hyun Kwon (2020) 

DOI: 10.1007/978-3-030-51057-2_31

• An Ecological Approach to an Intelligent Healthscape for a Medical Service Robot

Proceeding of 2019 Korea-Japan Joint Symposium, The Japanese Journal of Ergonomics, 55(Supplement), 1H3-7, Tokyo.

Jieun Han, Hyo-Jin Kang, & Gyu Hyun Kwon (2019) 

DOI: 10.5100/jje.55.1H3-7

• The Smart Servicescape Framework in Smart Home Healthcare Service Experience

Proceeding of 2018 Academic Design Management Conference, 1402-1411, London.

Design Management Journal, 14:50-59.

Hyo-Jin Kang, Bora Kim, & Gyu Hyun Kwon (2019) 

DOI: 10.1111/dmj.12051

• A Framework for Smart Servicescape: A Case of Smart Home Service Experience

Proceeding of 2017 Conference for International Association of Societies of Design Research (IASDR), 1665-1677, Cincinnati.

Hyo-Jin Kang, Gyu Hyun Kwon, Bora Kim, & Eunohk Park (2017) 

DOI: 10.7945/C2RH6N

• Understanding the Servicescape of Nurse Assistive Robot: the Perspective of Healthcare Service Experience

Proceeding of 2017 14th International Conference on Ubiquitous Robots and Ambient Intelligence (URAI), 644-649, Jeju.

Jieun Han, Hyo-Jin Kang, & Gyu Hyun Kwon (2017) 

DOI: 10.1109/URAI.2017.7992693

NATIONAL R&D PROJECTS

• Generative AI Experience Design through the Application of Explanation Interface and Empathy Interface by Service Type

Ministry of Education of Korea, NRF of Korea, Young Researcher Program (NRF-2023S1A5A8076896)

06/2023–05/2026, Principal Investigator

• Smart Home Gardening Product Service Design and Nanoparticle Catalyst Material Clean Care System Development

KEIT (Korea Planning and Evaluation Institute of Industrial Technology) (No. 20018542) 

04/2022~12/2024, Co-researcher

• Development of a Location and Situation based AAC (Augmentative Alternative Communication) Mobile and Web Application

Korea Health Industry Development Institute (HJ21C0007010021)

04/2021~12/2023, Co-researcher

• Multi-Layered System Design of B2C Smart Services based on an Ecological Approach to Smart Service Experience Creation

Ministry of Science and ICT of Korea, NRF of Korea, Beginning Independent Researcher Program (NRF-2019R1G1A1100180)

09/2019–02/2022, Principal Investigator

• Smart Servicescape Design Strategy by Service Type for Improving the B2C Smart Service Quality

Ministry of Education of Korea, NRF(National Research Foundation) of Korea, Young Researcher Program (NRF-2017S1A5A8019275)

05/2017–04/2019, Principal Investigator

• Development of Product Lifecycle coupled User Experience Service Platform

MOTIE of Korea, Industrial Strategic Technology Development Program (No.10060280) 

03/2016–11/2018, Post-doctoral researcher, Project manager

• Development of Robot Systems for Total Nursing Service project

MOTIE (Ministry of Trade, Industry & Energy) of Korea, Robot Industry Fusion Technology Development Program (No.10052358)

06/2016–05/2018, Post-doctoral researcher

INDUSTRY-ACADEMIC PROJECTS

• New Business/Product Service Gate Guidelines and Contents/Services Proposal

LG Electronics Inc., Home Appliance & Air Solution, CX Strategy

03/2024–09/2024, Co-researcher

• Smart Farming PSS Roadmap and Business Model 

LG Electronics Inc., Home Appliance & Air Solution, CX Strategy

04/2024–06/2024, Co-researcher

• Smart Home Pillars

LG Electronics Inc., Customer Experience Center, Life Soft Research Lab 

03/2023–07/2023, Co-researcher

• Cross-Device Experience

LG Electronics Inc., Corporate Design Management Center, Life Soft Research Lab 

11/2022–12/2022, Principal Investigator

• UX Design Evaluation Framework Development

Samsung Electronics Co., Ltd., R&D Center, UX Platform Group

07/2022–10/2022, Principal Investigator

• New Lifestyle (Home Robot Naming and Service Planning)

LG Electronics Inc., Corporate Design Management Center, Life Soft Research Lab 

03/2022–06/2022, Co-researcher

• A Study on the Four-Year Strategy of Seoul City's Design Policy

Seoul Design Foundation

05/2021–08/2021, Co-researcher

• Development of Surgical Instrument Package Design through User-centered Design

Corentec Co., Ltd.

04/2020–09/2020, Principal Investigator

• STEAM Curriculum Development for the Science and Arts Academy: Design-based Curriculum

Korean Educational Development Institute

05/2014–08/2014, Project manager

• The verification of SK Planet UX Index system and the establishment of Global UX Index

SK Planet Co., Ltd.

10/2013–01/2014, Project manager

• Research on SK Planet UX Index Development

SK Planet Co., Ltd.

06/2013–09/2013, Project manager

AWARDS

• iF DESIGN AWARD 2021, Discipline User Experience (UX) Winner 

Coralis® Shoulder System Sterilization Container (04/2021)  [Link] 

• Ergonomic Design Award 2020 (by The Ergonomics Society of Korea), Best of Best 

Corentec Coralis Shoulder System Sterilization Container (10/2020)  [Link]