TECHNOLOGY SUPPORT

DESCRIPTION

The most prevalent reason for taking an off-campus course is the flexibility the technology provides in engaging in learning experiences at any time of the day using a multiple of different devices to access the instructional material. Students are using standalone computers, tablets, and smartphones to access the instructor learning activities, instructional material, and in some cases assessments.

QUALITY INDICATORS

1. Students have access to help desk support for technical support.

2. Students have access to information about the minimal software and computer requirements for taking off-campus classes at the institution.

3. Students have access to information about the specific minimal software required for an off-campus course.

SUGGESTED PRACTICES

• As students register for courses, the technology and/or software requirements are readily available before enrolling into a course.
• On a website portal for off-campus students the list of minimal technology requirements for participation in the typical off-campus courses are clearly posted. Included on the site are student requirements for broadband access and computer systems required for student engagement and successful completion of coursework.
• A toll-free number is available to a call center that can provide 24/7 assistance with most computer access issues and troubleshooting for the learning management system for turning in assignments and participation in learning activities.