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PRE-TEST
DIRECTION: Choose the letter of the correct answer and write it in your answer sheet.1. Why is sharing accurate information with guests important in food and beverage services?A. To impress the managerB. To ensure guests are well-informed and satisfiedC. To reduce the menu sizeD. To shorten service time
2. What is the best way to explain menu items to guests?A. Use complicated wordsB. Speak quickly and quietlyC. Describe clearly, simply, and accuratelyD. Only mention the price
3. If a guest asks about food allergens, what should you do?A. Guess the answerB. Avoid answeringC. Check the correct information or ask the chefD. Recommend a random dish
4. When sharing information with a guest, it is important to:A. Speak rudelyB. Give honest and accurate informationC. Only say positive things even if incorrectD. Rush the explanation
5. If a dish the guest ordered is no longer available, what should you do?A. Say nothing and serve something elseB. Apologize and suggest alternativesC. Blame the kitchen staffD. Ignore the guest
6. How should you handle a guest asking for wine pairing suggestions?A. Tell them to choose by priceB. Offer confident and knowledgeable suggestionsC. Ask them to search onlineD. Choose the most expensive wine
7. What is the correct body language when talking to guests?A. Folded armsB. SlouchingC. Smiling and making eye contactD. Looking away while talking
8. When a guest asks about the preparation of a dish, what is the best response?A. Say you don't knowB. Make up a fancy storyC. Explain the preparation process truthfully and brieflyD. Avoid the question
9. How should you answer if you are unsure about a guest’s question?A. Guess an answerB. Say you don't know and walk awayC. Politely say you will check and get back to themD. Ignore the guest
10. What is a professional way to share daily specials with guests?A. Write them on a napkinB. Clearly announce them at the table with descriptions and enthusiasmC. Shout them across the roomD. Only list the prices
Information Sheet
Learning Objectives: Trainee will share information with guests
Selection of food and beverage items
People in hospitality jobs in restaurants are often called on to suggest what their customers should try from the menu. Being given the chance to help someone pick out a meal is a nice responsibility – but it can lead to some nervousness. What if the customer doesn't like what they have? If you're a waiter or waitress, perhaps you use some of the following techniques to help suggest the right things with flair?
Check with your superiors in advance
It may be that you've been given a list of specials or other dishes which are ripe for promotion on a certain day. It's worth asking your employer what they think you should be saying when a customer asks for advice on what to pick. You may well have been given training in this already. Specials are ripe for recommendation as they are not always on the menu, so even a long-time customer may get something new and exciting from this selection.
Check if they have dietary requirements
Often, waiting staff dive into a recommendation without checking whether the guest has any special dietary requirements. It's a waste of time offering steak to a vegetarian, for example, unless they're on the verge of a lapse!
Why not try double checking if there's anything you should know before you recommend a dish, by saying something like 'do you have any special requirements?'. You'll also have to know your menu well, to know which dishes are, for example, gluten or meat free, so you can point them out to the customer!
Memorize ingredients
It will leave a great impression if you have a clear idea what goes into each menu item – and don’t have to duck into the kitchen to ask!
Try it!
Most of the time, there will be chances to try the food you're serving if you work in a restaurant. For example, you might be able to eat from the menu on your break. Try to get a sense of the whole menu. If you want to be really professional, make a note of what you think of each dish you try, and how it tastes. This way, you'll be able to give really personal recommendations.
Sound knowledgeable
Knowing about your product will help you sound like you're knowledgeable when you discuss things with the customer. You don't want to come across as out of your depth when they ask you a question – it will make a far more professional impression if you seem like you're fully aware of the products your employer offers and can help them navigate the menu with ease. To increase the professional effect, why not practice explaining different dishes when you have time spare?
Combinations of food and beverages
Suitable combinations of food and beverages are offered and recommended. A combination meal, often referred as a combo-meal, is a type of meal that typically includes food items and a beverage. They are a common menu item at fast food restaurants, and other restaurants also purvey them.
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