MODULE3:

LESSON 2: Collect information on food and beverage.

PRE-TEST:

DIRECTION: Choose the letter of the correct answer and write it in your answer sheet.
1. Why is it important to collect information in food and beverage services?A. To reduce menu pricesB. To create social media contentC. To understand customer preferences and improve serviceD. To decorate the restaurant

2. Which of the following is a source of customer feedback?A. Newspaper adsB. Customer surveys and comment cardsC. Kitchen inventoryD. Staff uniforms

3. What type of information is gathered when asking about a customer's food allergies?A. Financial informationB. Personal interestC. Health and safety informationD. Marketing strategy

4. What is the best tool to use to record sales data in a food and beverage business?A. Vacuum cleanerB. Menu holderC. Point-of-sale (POS) systemD. Receipt box

5. Which of the following is not a method of collecting information in food and beverage services?A. Conducting interviewsB. Doing taste testsC. Observing customer behaviorD. Ignoring feedback

6. What kind of information can be gathered from a competitor’s menu?A. Table arrangementB. Pricing, portion sizes, and product varietyC. Employee salariesD. Store location
7. How can social media help in collecting food and beverage service information?A. By spying on customersB. By sharing only promotional videosC. By monitoring customer reviews and trendsD. By selling kitchen equipmentAnswer: C

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8. _ What is the purpose of collecting inventory data?A. To increase wasteB. To plan food preparation and avoid shortagesC. To fill in formsD. To reduce customer trafficAnswer: B

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9. _ When should customer satisfaction information be collected?A. Before service startsB. After the customer leavesC. During or immediately after the serviceD. The next day

10. Which of the following helps track which food items are most and least popular?A. Staff meeting notesB. Daily specialsC. Sales and order reportsD. Dining room layout

Information Sheet

Learning Objectives: Trainee will collect information on food and beverage

Information about the food items

This is a categorically-organized list of foods. Food is any substance consumed to provide nutritional support for the body. It is produced either by Plants or Animals, and contains essential nutrients, such as carbohydrates, fats, proteins, vitamins, or minerals. The substance is ingested by an organism and assimilated by the organism's cells in an effort to produce energy, maintain life, or stimulate growth.

Cooking Method We all love to eat home-cooked food and we’d want our children to enjoy home-cooked meals as well. To encourage your children to eat home-cooked food, you’d have tried new recipes, but did you ever try new methods of cooking? If not, then you must try now and impress your family members, especially your kids. If you search for various recipes in cookery books or online but don’t understand a lot of the cooking terminology, then we are here to help. Read this article to learn about the basic cooking methods and techniques that are used in the kitchen.