Shipping Policy for GNZY™

Last Updated: 09-06-2025

At GNZY™, your "Tinder for Shopping" journey is designed to be as smooth and exciting as your favourite swipe. We know that once you’ve found something you love, you want it delivered quickly and reliably. Our Shipping Policy is crafted to be as transparent and easy to follow as our swipe-based shopping, so you always know exactly when to expect your order and how it will get to you.

Below, you’ll find all the details about how we process, ship, and track your purchases, ensuring your shopping experience stays fun, stress-free, and right on schedule. Happy shopping, and let us handle the rest!

1. Order Processing

1.1 Processing Times

Order processing times are separate from shipping times displayed at checkout. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email.

1.2 Order Confirmation and Shipping Notification

You will receive an order confirmation email once your order is placed. When your order has shipped, you will receive a separate shipping notification with tracking information.

1.3 Potential Delays

While we strive to process and dispatch your orders promptly, please note that there may be potential delays during periods of high order volume or due to postal service issues beyond our control. We appreciate your patience and understanding in such situations.

2. Domestic Shipping Rates and Estimates

2.1 Calculated Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined based on the items in your cart, your delivery address, and the brand or seller you are purchasing from.

2.2 Delivery Dates and Prices

Different brands and products may have varying delivery dates and shipping prices. Estimated delivery times and charges will be clearly communicated at checkout before you complete your purchase.

3. Order Updates and Tracking

3.1 Notifications

You will receive timely updates and important information regarding your order status via your registered phone number and email address. Additionally, you can track your order and view its status at any time through the GNZY™ app.

4. Additional Information

4.1 Third-Party Sellers and Brands

Please note that some products may be shipped directly from third-party brands or sellers. Shipping times and policies may vary accordingly, and any specific details will be provided at checkout.

4.2 Unforeseen Circumstances

GNZY™ is not responsible for shipping delays caused by unforeseen circumstances such as natural disasters, strikes, or disruptions in postal services.

5. Affiliate Orders

5.1 Responsibility and Updates

GNZY™ is not responsible for the shipping, delivery, or facilitation of any orders placed via an affiliate website. No shipping updates, returns, or cancellations for affiliate orders can be processed through the GNZY™ app.

5.2 Obtaining Information and Support

For affiliate orders, customers must use the respective affiliate website to obtain order information, request returns, or make cancellations. GNZY™ acts solely as a facilitator for these orders and is not liable for any shipping times, delays, costs, or any other aspects outlined in this Shipping Policy for such transactions.
For all inquiries or issues related to affiliate orders, please refer directly to the policies and customer support of the affiliate website where the purchase was made.

If you have any questions about your order or shipping, please contact our support team at gnzy.support@gmail.com. We’re here to help ensure your shopping experience is as smooth as possible!