Refund and Cancellation Policy for GNZY™

Last Updated: 09-06-2025

At GNZY™, your "Tinder for Shopping" experience is all about making online shopping fun, seamless, and worry-free. We know that sometimes things don’t work out exactly as planned, and that’s okay! Our Refund Policy is designed to be as clear and straightforward as our swipe-based shopping, so you always know what to expect if you need to return an item or request a refund.

Below, you’ll find everything you need to know about returns, refunds, and what to do if your shopping experience doesn’t go as smoothly as your favourite swipe. Happy shopping—and rest assured, we’re here to help every step of the way!

1. Returns

1.1 Brand Return Policies

Our return policy is governed by the return policy of the brand from which you have made your purchase. Please note that different brands may have distinct return windows and conditions. If the allowed return period (hours/days/weeks, as specified by the brand) has elapsed since your purchase, unfortunately, we cannot offer you a refund.

1.2 Exchanges

Currently, GNZY™ does not support exchanges. We are working to introduce this feature in the near future.

1.3 Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition as when you received it.

• The item must be in its original packaging.

• Certain items, such as undergarments, are exempt from being returned.

• A receipt or valid proof of purchase is required to complete your return.
  
  

Important:
Do not send your purchase back to the manufacturer.

1.4 Partial Refunds

Partial refunds may be granted under the following circumstances (if applicable):

• Books with obvious signs of use.

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.
  
  

2. Refunds

2.1 Processing Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

2.2 Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at gnzy.support@gmail.com.

3. Shipping

3.1 Return Process

To return your product, please use the ‘Return Item’ feature within the GNZY™ app and follow the instructions provided.
Note: Not all items are returnable. The return eligibility of each item will be clearly indicated on the cart page.

3.2 Affiliate Purchases

Items purchased through affiliate websites cannot be returned to GNZY™. You must follow the return policy and terms of service of the respective affiliate website.

3.3 Shipping Costs

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.4 Shipping Time

The time required for your returned or exchanged product to reach you may vary depending on your location.

4. Responsibility for Lost Returns

GNZY™ is not responsible for items lost during the return shipping process due to logistical faults. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.