TERMS OF USE
Version 2026-09-26
Ghiwi is operated by AK SOLUPLUS NETWORK LTD, registered in Ghana (CS150130726), referred to below as "Ghiwi", "we" or "us". Contact: support@ghiwi.com
1. ACCEPTING THESE TERMS
By creating an account, signing in, or using the app, you accept these Terms and the Privacy section below. If you do not accept them, do not use the app.
You must be at least 18 years old. You are responsible for keeping your login details private and for everything done through your account.
We may change these Terms. When we do, we will show the new version in the app. Continuing to use Ghiwi after a change means you accept it.
2. ORDERS AND PRICES
Prices are shown before you confirm. The total includes the price of the goods, the delivery fee and any service fee. The delivery fee depends on the distance and can be higher at peak hours. Everything is shown to you before you pay.
A restaurant or shop may decline an order, for example if an item is finished. If you have already paid, you are refunded.
3. PAYING
You can pay by mobile money, by card, or in cash to the rider when that option is available. If you pay cash, pay the exact amount shown in the app.
4. CANCELLING AND REFUNDS
You can cancel free of charge until the restaurant accepts the order. After preparation has started, we may not be able to refund the food.
If something is wrong with your order, report it in the app within 24 hours, with a photo if you can. We look at each case and may refund you in money or in credit.
5. DELIVERY
Give a precise address and stay reachable on the phone number in your account. If the rider cannot reach you and waits more than 10 minutes, the order may be returned and the delivery fee kept.
You give the rider the 4-digit code shown in your app only when you receive your order. Never give the code before you have it in your hands.
6. BEHAVIOUR
Treat riders and restaurant staff with respect. Threats, insults or violence lead to your account being closed immediately.
PRIVACY AND YOUR DATA
What we collect: your name, phone number, email, and the information you enter in the app. We collect your location while you use the service, so that orders and rides can be matched and followed. We keep a record of your orders, trips and payments.
Why we collect it: to run the service, to match you with the other side of a transaction, to process payments, to handle complaints, and to meet our legal and accounting obligations.
Who sees it: the people who need it to complete your transaction. A rider sees the delivery address and the customer's first name and phone number. A restaurant sees the order and the customer's first name. A customer sees the rider's first name, photo and phone number. Our staff can see order and payment records to handle support. We never sell your data.
Payments: card and mobile money details are handled by Paystack, our payment processor. Ghiwi does not store your card number.
How long we keep it: as long as your account exists, and afterwards for as long as the law requires us to keep financial records.
Your rights: you can ask us what data we hold about you, ask us to correct it, or ask us to delete your account. Write to support@ghiwi.com. Some records must be kept even after an account is closed, where the law requires it.
LIMITS AND RESPONSIBILITIES
Ghiwi is a platform that connects customers, restaurants and independent riders and drivers. We are not the manufacturer of the goods sold, and riders and drivers are not our employees.
We do our best to keep the service running, but we do not promise it will never be interrupted. We are not responsible for losses caused by circumstances outside our control.
Nothing in these Terms removes rights you have under Ghanaian law.
These Terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction.