GHIWI — PRIVACY POLICY AND DATA DELETION
Effective 27 September 2026 · Ghana
This policy covers three apps: Ghiwi (for customers), Ghiwi Rider (for riders and drivers) and Ghiwi Merchant (for restaurants and shops). All three are operated by AK SOLUPLUS NETWORK LTD, a company registered in Ghana under number CS150130726, referred to below as "Ghiwi", "we" or "us".
By creating an account or using any of these apps, you agree to this policy.
Contact: ghiwigo@gmail.com
1. WHAT WE COLLECT
From everyone
Your name, phone number and email address. The information you type into the app. Basic device and usage information, so we can keep the app working and detect abuse.
From customers
Your delivery addresses, your order history, and your device location while you use the app.
From riders and drivers
Your photo, your driving licence and, for a motorcycle, your rider licence. Details of your vehicle. Your mobile money number, so we can pay you. Your location while you are online, so jobs can be matched and followed.
From restaurants and shops
Your business name and address, the documents and permits you upload so we can approve you, and the mobile money number your payouts are sent to.
Payments
Card and mobile money payments are handled by Paystack, our payment provider. Ghiwi never stores your full card number.
2. WHY WE COLLECT IT
To create and manage your account. To match an order or a trip with the right rider and the right business. To take payments and to pay riders and merchants. To show live tracking. To handle complaints and refunds. To prevent fraud. To meet our legal, accounting and tax obligations. To send you messages about your order, and, only if you allow it, about offers.
3. WHO SEES YOUR INFORMATION
We share only what the other side needs to complete the transaction.
A rider sees the delivery address, and the customer's first name and phone number.
A customer sees the rider's first name, photo and phone number, and the rider's position on the map.
A restaurant sees the order and the customer's first name.
Our staff can see order and payment records, to handle support.
Our payment provider receives what it needs to process a payment.
We may share information where the law requires it, or to protect the safety, rights or property of our users, the public or Ghiwi.
We do not sell your personal information.
4. LOCATION
With your permission, we use your device location to find nearby restaurants, to set a delivery point, to match you with a rider or driver, and to show live tracking. A rider's location is shared with the customer only while a job is in progress.
You can turn location off in your device settings. Some features will not work without it.
5. NOTIFICATIONS
We send notifications about your orders and trips. You can turn them off in your device settings, but you may then miss an order or a delivery.
6. HOW LONG WE KEEP IT, AND SECURITY
We keep your information for as long as your account exists, and afterwards for as long as the law requires us to keep financial records. We take reasonable measures to protect your data, and all data is encrypted in transit. No system is completely secure.
7. YOUR RIGHTS
You can see and update your profile in the app. You can ask us what data we hold about you, ask us to correct it, or ask us to delete your account. Write to ghiwigo@gmail.com.
8. ACCOUNT AND DATA DELETION
You can ask us to delete your Ghiwi account and the personal data attached to it, for any of the three apps.
How to ask
Send an email to ghiwigo@gmail.com from the address linked to your account, with the subject "Delete my account", and include:
- the full name on your account
- the phone number linked to your account
- the email address linked to your account
We verify the request and complete the deletion within 30 days.
What is deleted
Your profile: name, phone number, email address, photo, saved delivery addresses, saved payment methods, and, for riders and merchants, the documents you uploaded.
What we keep, and for how long
Records of past orders, trips and payments, because Ghanaian law requires us to keep financial records. These are kept securely for the period the law sets, and are not used to contact you or to market to you. Riders and merchants with an unpaid balance are contacted before deletion, because closing an account does not cancel money owed.
9. CHILDREN
Ghiwi is not for anyone under 18. We do not knowingly collect information from children. If you believe a child has created an account, write to us and we will remove it.
10. CHANGES
We may update this policy. When we do, we change the effective date at the top and show the new version in the app. Continuing to use Ghiwi after a change means you accept it.
Questions or requests: ghiwigo@gmail.com
AK SOLUPLUS NETWORK LTD · Accra, Ghana