RIDER TERMS
Version 2026-09-26
Ghiwi is operated by AK SOLUPLUS NETWORK LTD, registered in Ghana (CS150130726), referred to below as "Ghiwi", "we" or "us". Contact: support@ghiwi.com
1. ACCEPTING THESE TERMS
By creating an account, signing in, or using the app, you accept these Terms and the Privacy section below. If you do not accept them, do not use the app.
You must be at least 18 years old. You are responsible for keeping your login details private and for everything done through your account.
We may change these Terms. When we do, we will show the new version in the app. Continuing to use Ghiwi after a change means you accept it.
2. YOU ARE INDEPENDENT
You are not an employee of Ghiwi. You choose when to go online and which jobs to accept. You are responsible for your own vehicle, fuel, insurance, licence and taxes.
You must have a valid driving licence and, for a motorcycle, a valid rider licence, and your documents must be approved by us before you can work.
3. WHAT YOU EARN
You earn the delivery fee on each job you complete. The amount is shown before you accept. On promotion days the customer may pay less, but your fee does not change.
4. CASH YOU COLLECT
When a customer pays cash, the money belongs to Ghiwi except for your own fee. You owe us the difference, and you must send it by mobile money through the app.
If what you owe passes the limit set by Ghiwi, you cannot go online or take new jobs until you have paid. The limit is shown in your app.
Keeping money that is not yours is theft. It ends your account and we will report it.
5. WHAT WE OWE YOU
When a customer pays by card or mobile money, Ghiwi collects the money and owes you your fee. We pay riders on our normal payout schedule. You can see what we owe you at any time in the app.
6. SAFETY AND CONDUCT
Respect the road rules. Never drive under the influence. Wear your helmet.
Do not open a customer's order, do not deliver to anyone other than the customer, and never ask for the delivery code before handing the order over.
Treat customers and restaurant staff with respect. Threats, insults or violence end your account immediately.
7. YOUR ACCOUNT
We may suspend or close your account if you break these Terms, if your documents expire, or in case of repeated complaints. You can stop working with us whenever you want; you must first settle what you owe.
PRIVACY AND YOUR DATA
What we collect: your name, phone number, email, and the information you enter in the app. We collect your location while you use the service, so that orders and rides can be matched and followed. We keep a record of your orders, trips and payments.
Why we collect it: to run the service, to match you with the other side of a transaction, to process payments, to handle complaints, and to meet our legal and accounting obligations.
Who sees it: the people who need it to complete your transaction. A rider sees the delivery address and the customer's first name and phone number. A restaurant sees the order and the customer's first name. A customer sees the rider's first name, photo and phone number. Our staff can see order and payment records to handle support. We never sell your data.
Payments: card and mobile money details are handled by Paystack, our payment processor. Ghiwi does not store your card number.
How long we keep it: as long as your account exists, and afterwards for as long as the law requires us to keep financial records.
Your rights: you can ask us what data we hold about you, ask us to correct it, or ask us to delete your account. Write to support@ghiwi.com. Some records must be kept even after an account is closed, where the law requires it.
LIMITS AND RESPONSIBILITIES
Ghiwi is a platform that connects customers, restaurants and independent riders and drivers. We are not the manufacturer of the goods sold, and riders and drivers are not our employees.
We do our best to keep the service running, but we do not promise it will never be interrupted. We are not responsible for losses caused by circumstances outside our control.
Nothing in these Terms removes rights you have under Ghanaian law.
These Terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction.