PARTNER TERMS
Version 2026-09-26
Ghiwi is operated by AK SOLUPLUS NETWORK LTD, registered in Ghana (CS150130726), referred to below as "Ghiwi", "we" or "us". Contact: support@ghiwi.com
1. ACCEPTING THESE TERMS
By creating an account, signing in, or using the app, you accept these Terms and the Privacy section below. If you do not accept them, do not use the app.
You must be at least 18 years old. You are responsible for keeping your login details private and for everything done through your account.
We may change these Terms. When we do, we will show the new version in the app. Continuing to use Ghiwi after a change means you accept it.
2. YOUR BUSINESS ON GHIWI
You are an independent business. You are responsible for your licences, your hygiene standards, your taxes and the quality of what you sell.
You must hold the permits required in Ghana to prepare and sell food, and show them to us on request.
3. YOUR LISTING
Keep your menu, prices and opening hours accurate. A price shown in the app is the price the customer pays. Photos must be of what you actually sell.
Mark items as unavailable rather than letting customers order what you do not have.
4. ORDERS
Accept or decline an order quickly. Mark it ready for pickup only when it is actually packed and waiting, because that is what calls a rider.
Repeatedly cancelling accepted orders, or long delays, may lead to suspension.
5. COMMISSION AND PAYOUT
Ghiwi keeps a commission on the value of the goods on each delivered order. Your rate is agreed with you and shown in your app.
Your balance is what your share of delivered orders comes to, minus what we have already paid you. You can request a payout in the app. We pay by mobile money to the number registered on your account, on our normal payout schedule.
Only you or Ghiwi's owner can change the number your money is sent to.
6. COMPLAINTS
If a customer reports a problem with your food, we may ask you for your version before deciding. Where the fault is yours, the refund may be charged against your balance.
7. YOUR ACCOUNT
We may suspend or close your account if you break these Terms, if your permits expire, or in case of repeated complaints. Either side may end the relationship with reasonable notice; amounts owed remain payable.
PRIVACY AND YOUR DATA
What we collect: your name, phone number, email, and the information you enter in the app. We collect your location while you use the service, so that orders and rides can be matched and followed. We keep a record of your orders, trips and payments.
Why we collect it: to run the service, to match you with the other side of a transaction, to process payments, to handle complaints, and to meet our legal and accounting obligations.
Who sees it: the people who need it to complete your transaction. A rider sees the delivery address and the customer's first name and phone number. A restaurant sees the order and the customer's first name. A customer sees the rider's first name, photo and phone number. Our staff can see order and payment records to handle support. We never sell your data.
Payments: card and mobile money details are handled by Paystack, our payment processor. Ghiwi does not store your card number.
How long we keep it: as long as your account exists, and afterwards for as long as the law requires us to keep financial records.
Your rights: you can ask us what data we hold about you, ask us to correct it, or ask us to delete your account. Write to support@ghiwi.com. Some records must be kept even after an account is closed, where the law requires it.
LIMITS AND RESPONSIBILITIES
Ghiwi is a platform that connects customers, restaurants and independent riders and drivers. We are not the manufacturer of the goods sold, and riders and drivers are not our employees.
We do our best to keep the service running, but we do not promise it will never be interrupted. We are not responsible for losses caused by circumstances outside our control.
Nothing in these Terms removes rights you have under Ghanaian law.
These Terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction.