911 Emergency Citizen 911

Urgence

N11-numbers provide access to special services. For example,

The road sign reminds drivers and passengers about the 5-1-1 service.

911

911, sometimes written 9-1-1, is an emergency telephone number for Argentina, Canada, the Dominican Republic, Jordan, Mexico, Palau, Panama, the Philippines, Sint Maarten, the United States, and Uruguay, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency numbers worldwide, this number is only intended for emergencies. Using it for other purposes (such as making false or prank calls) is a crime in most jurisdictions. Penalties for abuse or misuse of 911 can range from probation or community service to fines and jail time. Offenders can also be ordered to undergo counselling and have their use of telephones restricted or suspended for some time as a condition of probation. 

The 911 Tapping Protocol is an initiative developed by the government of New York City to provide members of the deaf and hard of hearing community, as well as others who cannot voice, with a means of directly reporting emergencies to 911. 

Emergency medical dispatcher

An emergency medical dispatcher is a professional telecommunicator tasked with gathering information related to medical emergencies, providing assistance and instructions by voice before emergency medical services (EMS) arrive, and dispatching and supporting EMS resources responding to an emergency call. The term "emergency medical dispatcher" is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International (APCO)[1] and the International Academies of Emergency Dispatch. Whether certified or not, many dispatchers will dispatch using a standard emergency medical dispatch protocol. 

Emergency telephone


Canada

311

3-1-1 is a unique telephone number supported in many communities in Canada and the United States. The number provides access to non-emergency municipal services. The number format follows the N11 code for a group of short, special-purpose local numbers as designated in the North American Numbering Plan.

The telephone number 3-1-1 creates a central hub for local subscribers to access various city services. It is intended, in part, to divert routine inquiries and non-urgent community concerns from the 9-1-1 number reserved for emergency service. A promotional website for 3-1-1 in Akron described the distinction as follows: "Burning building? Call 911. Burning question? Call 311."

411

4-1-1 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 4-1-1 and the related 1-1-3 number were free to call in most states.

In the United States, the service is commonly known as "information," although its official name is "directory assistance.

Cellular

In Case of Emergency (ICE) is a programme designed to enable first responders, such as paramedics, firefighters, and police officers, as well as hospital personnel, to contact the next of kin of the owner of a mobile phone to obtain important medical or support information (the mobile phone must be unlocked and working). The phone entry (or entries) should supplement or complement written (such as wallet, bracelet, or necklace) information or indicators. The programme was conceived in the mid-2000s and promoted by British paramedic Bob Brotchie in May 2005. It encourages people to enter emergency contacts in their mobile phone address book under 'ICE'. Alternatively, a person can list multiple emergency contacts as 'ICE1', 'ICE2', etc. 

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