• Start with a warm greeting

Visitors appreciate being noticed. A friendly “Welcome to the FDR Memorial,” a smile, or a nod goes a long way in helping people feel comfortable approaching you with questions. If someone looks unsure or lost, offer help before they have to ask.

• Make visitors feel comfortable asking questions

Your presence should feel open and inviting, not formal or intimidating. Keep your body language relaxed, stay approachable, and avoid hovering. Let visitors guide the conversation. Some will want to talk, others won’t, and both are fine. Offer, don’t assume, assistance (“Would you like help finding the ramp?”).

• Be aware of different comfort levels

People interact with memorials in their own way. Some are reflective, some are curious, and some are passing through quickly. Be patient, read the moment, and give visitors the space they need. A welcoming environment means adapting to the visitor rather than expecting them to adapt to you.

• Show patience and respect at all times

Visitors may not know the history, layout, or rules of the site. Some may ask the same questions repeatedly. Patience goes a long way in making the memorial feel inviting and inclusive. When answering questions, keep your tone clear, supportive, and judgment-free.

• Honor the memorial space

This site is meaningful to many people. Volunteers help maintain that tone. Use calm, respectful communication, do not engage in political discussions, and redirect inappropriate behavior gently but clearly. When the atmosphere feels cared for, visitors follow your lead.

• Support a positive experience for everyone

Your goal isn’t to give a perfect speech. It’s to help each visitor feel comfortable and supported during their visit. Small actions like offering directions, showing interest, or thanking someone for visiting all contribute to a strong, welcoming atmosphere.