Lifeline Program

The Lifeline Program is a federal government benefit that provides eligible low-income consumers a monthly discount on their phone or internet bill.

The benefit can be used for voice (telephone), Broadband internet Access Service (or BIAS, usually called internet service), or a combined telephone/internet service product from a landline or wireless provider. This helps these consumers communicate so they have the opportunities and security that telephone and internet service can provide, including being able to connect to jobs, family, health care, schools, and 911 emergency services.

How Do I Apply for the Lifeline Program?

• There are several ways to apply for the Lifeline Program:

• Contact your service provider and ask if they are a Lifeline Provider. If they are, they can help you get signed up. 

• Apply online by going to www.lifelinesupport.org and clicking “Apply Now” in the top right-hand corner.

• Apply via paper by going to www.lifelinesupport.org and clicking “How to Apply” to download a paper form.

• If you want a paper copy to apply sent to you, contact the Lifeline Support Center at 1-800-234-9743. After you fill it out and mail it back to them, they will tell you if you are eligible. If you are, you can contact a Lifeline Provider.

• At any time, you can contact the federal program by calling their Lifeline Support Center at 1-800-234-9743 and ask about Lifeline.

• Persons with hearing or visual limitations who want to apply should call the Lifeline Support Center at 1-800-234-9473. Their staff is trained to help you with Lifeline.

Questions to Ask a Potential Provider

For Wireless:

• How many minutes of talk are included?

• Does the plan include internet?

• Is a new phone included? If not, can I continue to use my current phone?

• Can I get Lifeline at no additional charge? How?

• Can I get Lifeline at a discount from my service? How much?

• If internet is included, does the company provide a smartphone?

• How do I get additional minutes or smartphone data per month?

For Landline:

• Can I use my Lifeline to get voice service at no additional charge? How?

• Can I use my Lifeline as a credit toward internet service? How?

• Can I use my Lifeline as a credit toward a bundle that includes both voice and internet? How?

• Does the company offer any other discounted services, or products for Lifeline customers?

Wireline Companies

• Laurel Highland Telephone Co.
  P.O. Box 168
  Stahlstown, PA 15687
  724-455-2411

• Verizon Lifeline Service - PA
  P.O. Box 33075
  St. Petersburg, FL 33733-8075
  800-837-4966

Wireless Companies

• enTouch Wireless

• Assurance Wireless

• Qlink Wireless

• TruConnect

• Life Wireless

• Limitless Mobile

• Safelink

• Safety Net Wireless

• Stand-Up Wireless

• Tag Mobile

• T-Mobile

• TerraCom Wireless

Wireless Lifeline Resources

• Wireless Lifeline Providers Charts (PDF, PUC)

• Landline Lifeline Providers Chart (PDF, PUC)

• Lifeline Providers by County (PDF, PUC)