Cancellation Policy
Last Updated: June 18, 2025
1. Passenger Cancellations
Free Cancellation: Passengers may cancel a ride within 5 minutes of booking without charge, provided the driver has not started traveling to the pickup location.
Cancellation Fee: A fee (as displayed in the App) applies if canceled after 5 minutes or if the driver has begun traveling. The fee compensates the driver for time and fuel.
No-Show: If a passenger does not appear within 5 minutes of the driver’s arrival, the ride is canceled, and a no-show fee applies.
2. Parcel Sender Cancellations
Free Cancellation: Parcel deliveries may be canceled before a driver is assigned.
Cancellation Fee: A fee applies if canceled after a driver is assigned or has collected the parcel.
No-Show: If the sender is unavailable to hand over the parcel, a no-show fee applies.
3. Driver Cancellations
If a driver cancels after accepting a ride or delivery, Fasta Rides will attempt to reassign another driver at no additional cost.
Repeated driver cancellations may result in account suspension.
4. Refunds
Cancellation fees are non-refundable unless the cancellation was due to Fasta Rides’ error.
Refund requests must be submitted within 7 days via support@fastarides.com.
Refunds, if approved, are processed within 5-10 business days.
5. Exceptions
No fees apply if cancellations are due to safety concerns (e.g., unsafe pickup location or driver behavior).
Fasta Rides may waive fees at our discretion for exceptional circumstances.
Driver Conduct Policy
Last Updated: June 18, 2025
Fasta Rides expects all drivers to maintain high standards of professionalism and safety. This Driver Conduct Policy outlines expectations for drivers using our platform.
1. Safety
Obey all traffic laws and regulations.
Ensure vehicles are roadworthy, clean, and equipped with safety features (e.g., seatbelts, airbags).
Do not drive under the influence of alcohol, drugs, or medications that impair driving.
Report any accidents or safety incidents to Fasta Rides immediately.
2. Professionalism
Treat passengers and parcel recipients with courtesy and respect.
Avoid discriminatory behavior based on race, gender, religion, or other protected characteristics.
Do not solicit tips or engage in inappropriate conversations.
Maintain personal hygiene and a professional appearance.
3. Service Standards
Arrive on time for pickups and deliveries.
Follow the App’s navigation and delivery instructions.
Secure parcels to prevent damage during transit.
Verify passenger or recipient identity before starting a ride or handing over a parcel.
4. Prohibited Actions
Do not accept cash payments outside the App.
Do not use the App to arrange private rides or deliveries.
Do not share passenger or sender information with third parties.
Do not engage in harassment, violence, or illegal activities.
5. Compliance
Drivers must maintain valid licenses, insurance, and vehicle documentation.
Submit to background checks as required by Fasta Rides.
Comply with all applicable local laws and regulations.
6. Consequences
Violations may result in warnings, temporary suspension, or permanent account deactivation.
Serious offenses (e.g., safety violations, harassment) may lead to immediate termination and reporting to authorities.
7. Reporting
Drivers must report passenger or sender misconduct to support@fastarides.com.
For urgent safety issues, contact local authorities first, then notify Fasta Rides.