Customer Service

• Responding to customer enquiries professionally

• Handling customer complaints and resolving issues

• Building strong customer relationships

• Delivering exceptional guest experiences

Administrative Support

• Email and calendar management

• Data entry and record keeping

• Document preparation

• Report writing

• File organisation

Business Operations

• Daily operations management

• Inventory monitoring and stock control

• Team coordination

• Process improvement

• Scheduling and workflow management

Hospitality Management

• Restaurant operations

• Food and beverage service

• Staff supervision

• Guest relations

• Quality service delivery

Marketing & Business Support

• Social media content creation

• Canva graphic design

• Basic digital marketing

• Promotional campaign support

• Business branding assistance

Communication

Excellent written and verbal communication with a strong focus on professionalism and customer satisfaction.

Organisation

Able to manage multiple responsibilities, prioritise tasks, and meet deadlines efficiently.

Leadership

Experienced in supervising teams, coordinating daily operations, and maintaining high service standards.

Problem Solving

Quick to identify challenges and implement practical solutions that improve customer satisfaction and operational efficiency.

Attention to Detail

Committed to maintaining accuracy in documentation, reporting, and operational processes.

Teamwork

Collaborate effectively with colleagues while also working independently when required.

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Google Docs

• Google Sheets

• Google Drive

• Canva

• POS Systems

• Google Sites

• Email Management (Gmail & Outlook)

English – Fluent

Pidgin English – Fluent

French - A1

Spanish - A1

• Customer Service Excellence

• Business Operations

• Administrative Support

• Hospitality Management

• Team Leadership

• Time Management

• Adaptability

• Critical Thinking

• Professional Communication

• Continuous Learning