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Welcome Experts! The table of contents below contains hyperlinks! Utilize it to navigate directly to a specific topic!
INTRODUCTION:
INTRODUCTION:
Founded in 2009 by CEO Dave Schwartz, FranchiseClique.com is one of the nation’s fastest growing Internet-based marketing companies and one of the premier sources for leads in the franchise industry. We work with hundreds of franchises and business opportunities and offer unparalleled advertising opportunities to our clients through our specialized proprietary technology. Our unique platform allows hopeful entrepreneurs the ability to find hundreds of available franchises and business opportunities and connects them immediately with franchise development teams.
OUR ROLE -
We act as the initial contact for prospective customers of the client. We will be gathering preliminary information and gauging the customer's level of investment. We will also be asking some questions regarding their previous work history.
THE ACCOUNT:
THE ACCOUNT:
This is the opening page after we resume a lead. The name of the contact will be listed above the phone number. We will check the phone number to make sure it has all the digits before pressing "Dial Now."
After we click "Dial Now," we will be presented with the opening page of the actual script. You will notice that the vast majority of this script is in red scripting, meaning we need to read it all verbatim and without deviation. The only exception is the blue scripting asking about the apparent gender of the lead.
The "Notes" field here is for if the lead is unavailable, unreachable, or disinterested. You do not have to enter that field with first person complete sentences. You will need to notate every lead you dial out on. You need to include the date, the resolution of the call, and your agent initials. For example, you may enter something like "10/14 VM picked up. Did not LW. 119" into the Notes field before clicking on "No Answer-Voicemail."
You'll also notice the buttons at the bottom of the above screenshot which are used to indicate the reason you could not speak to the lead. These are only to be used if you have already attempted to reach the caller and were unsuccessful. You will need to redial if Infinity fails the dial attempt. Only use these buttons if the dial attempt is successful, but you are unable to reach the lead.
There are more buttons at the top of the below image which are a continuation of the buttons mentioned previously.
Please note: If the caller at any point during the process of the call changes their mind and they are no longer interested, we will go back up and select "Answered - Not Interested" along with putting in notes describing what happened on the call.
When you start moving through the actual questions, you will need to use Tab as there are hidden questions. Ask each question as it is written. The client is very particular about the verbiage of the questions we ask, so we need to make sure not to deviate from their scripting.
When we get to the end of the questionnaire, we will be selecting either Male or Female depending on how the lead presented on the call and clicking the button at the bottom in order to proceed to the final page of the script.
After you have filled out a full questionnaire, you will be presented with a Notes section again where you will enter in the caller's apparent gender, what they said in regards to the level of investment, and any other important details. You'll also include the date and your agent initials just like before.
For example:
"10/14 Caller is a female. They are interested in investing $50,000. JTC"
Once you have entered in the note and the caller has hung up, you can press next. It will check in the message and you will return to the check in screen.
PLEASE MAKE SURE TO DROP THE ACCOUNT BETWEEN LEADS. It is very important to do so for recording and record keeping purposes. Every call needs to have its own unique UCN.
COMPLETION ACKNOWLEDGEMENT:
COMPLETION ACKNOWLEDGEMENT:
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If you need further assistance on this account, reach out to your direct supervisor for a follow-up!
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