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DISPATCHING UPDATE 10/01/2025 SATURDAYS ONLY!
DISPATCHING UPDATE 10/01/2025 SATURDAYS ONLY!
Starting now, the dispatching protocols on Saturdays (8am-12pm) will be slightly different.
Patient calls will go to a triage contact during this time via Hypercare. If not confirmed from Hypercare, we will then reach out to Midlevel on call.
Hospital consults will go to the Midlevel On call during this time via Hypercare.
If you have any questions, please reach out to your direct supervisor.
Multi-Factor Authentication 05/06/26
Multi-Factor Authentication 05/06/26
Starting now on the Web Dispatch Screen, there is an agent note regarding Multi-Factor Authentication (MFA).
If you are prompted to have a MFA code, please select the TEXT option on the website and then click MFA code button to retrieve code.
NEW PROVIDER PLATFORM LAUNCHING 08/21/24!!!!
NEW PROVIDER PLATFORM LAUNCHING 08/21/24!!!!
Please review the scribe below for step-by-step instructions on dispatch handling on this client's new platform. This new platform will launch on 08/21/2024. Until this date please follow the old procedure unless instructed otherwise.
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