Objective 1: You will accurately dispatch messages to clients, ensuring all necessary details are included, and the message is delivered through the appropriate channels.

Objective 2: You will demonstrate the ability to prioritize messages based on urgency and client preferences, ensuring timely communication.

Objective 3: You will effectively track and confirm the receipt of dispatched messages, following up as needed to ensure that the message was received and understood.

Objective 1: You will thoroughly review messages before dispatching, identifying, and correcting common errors such as typos, incorrect information, or formatting issues.

Objective 2: You will demonstrate the ability to proofread messages quickly and accurately, ensuring that all communications are professional and error-free.

Objective 3: You will apply company guidelines and best practices for message review, ensuring that all outgoing communications align with brand standards and client expectations. You will also submit mistakes for proactive coaching sessions to be completed with the Agent.

Objective 1: You will confidently make outbound calls to clients and customers, clearly communicating the purpose of the call and providing accurate information.

Objective 2: You will handle various call scenarios, including cold calls, follow-ups, and problem resolution, adapting their approach to meet the specific needs of each interaction.

Objective 3: You will demonstrate effective call management techniques, including maintaining a professional tone, addressing client or customer concerns, and documenting call outcomes on the client's account.