What is ProtonMail Support? 

ProtonMail Support helps users troubleshoot issues related to secure, encrypted email services — including sending, receiving, login problems, and privacy tools on @proton.me or @protonmail.com accounts.

Why Do Users Need ProtonMail Support?

Common reasons include:

• Can’t send or receive emails

• Login or password problems

• Emails not syncing on devices

• Encrypted messages not opening

• Account locked or suspicious activity

• Issues with storage, folders, or filters

How to Get ProtonMail Support?

ProtonMail offers support through both free and paid plans.
Help is available via:

• ProtonMail Help Center

• Support Request Form

• Community Forum

• In-App Help (web and mobile)

• Priority email support (for paid users)

How to Contact ProtonMail Support?

Free and paid users can get help via:

• Help Center

• Submit request: https://proton.me/support/contact

• Community forum: https://proton.me/community

• Paid users get faster, prioritized replies via email

Steps to Solve ProtonMail Issues

1. ProtonMail Help Center

• Visit: https://proton.me/support

• Type your issue (e.g., “can’t log in”)

• Follow the step-by-step guidance
  
  

2. Recover ProtonMail Account

• Visit: https://account.proton.me/u/reset-password

• Enter your username or email

• Use recovery methods to reset access
  
  

3. ProtonMail Community Forum

• Visit: https://proton.me/community

• Browse existing threads or post your question

• Get help from Proton users and moderators
  
  

4. In-App Help

• Open ProtonMail on browser or app

• Click on Settings → Help

• Browse FAQs or click “Contact Support”

Email-Only Security Features

• End-to-end encryption (default)

• Zero-access encryption (Proton can’t read emails)

• Two-factor authentication (2FA)

• Self-destructing emails

• Security Checkup: https://account.proton.me/u/security

Quick Tips for Best Results

• Be Clear: Explain your issue precisely

• Mention Device: Include OS and browser/app version

• Try Basics: Clear cache, restart device, update app

• Use Recovery: Make sure recovery email/keys are set

• Screenshots Help: Useful when contacting support