Merchant Terms and Conditions

Effective Date: July 1, 2026

These Merchant Terms and Conditions (“Terms”) govern participation in the ehatud platform (“Platform”).

The Platform is owned and operated by ehatud, a duly registered sole proprietorship under the laws of the Republic of the Philippines, with principal business address at 32 Purok Papaya, Pondol, Hinunangan, Southern Leyte, Philippines.

References to “ehatud,” “we,” “us,” or “our” refer to the registered sole proprietorship operating under the business name ehatud.

By registering or operating as a Merchant on the Platform, you agree to be legally bound by these Terms and by our Privacy Policy, which explains how we collect, use, and protect the information you and your business provide, and is incorporated into these Terms by reference.

1. Nature of the Platform

1.1 Technology Marketplace

ehatud operates solely as a digital marketplace and technology platform that displays Merchant listings, facilitates order transmission between Customers and Merchants, coordinates delivery through independent Riders, and integrates with licensed third-party payment service providers. ehatud does not purchase, resell, stock, or distribute Merchant products.

1.2 Independent Business Relationship

Merchant operates as an independent business entity. Nothing in these Terms creates a partnership, a joint venture, an agency relationship, or an employer-employee relationship.

2. Merchant Eligibility and Compliance

Merchant represents and warrants that it:

• aIs duly registered under applicable Philippine law (DTI/SEC/CDA);

• Holds valid business permits and tax registrations;

• Complies with food safety, consumer protection, and regulatory laws;

• Maintains required sanitary and operational licenses.

ehatud may request documentation at any time. Documentation submitted for verification is handled in accordance with our Privacy Policy.

3. Listings and Product Responsibility

Merchant is solely responsible for product descriptions, pricing, availability, food safety and quality control, and packaging suitable for delivery. ehatud does not inspect or guarantee Merchant products.

4. Automatic Order Confirmation Timer

During declared operating hours, Merchant must maintain stable internet connectivity, keep the Merchant application active and monitored, assign responsible personnel to manage incoming orders, confirm or reject orders promptly, and prepare accepted orders within declared preparation times. Failure to monitor the Platform does not excuse delayed or missed orders.

5. Preparation Time and Visibility Controls

Merchants must confirm or reject incoming orders within three (3) to five (5) minutes of receipt. Orders not acted upon within this window may be automatically cancelled. Repeated automatic cancellations may affect Merchant visibility, performance evaluation, and order allocation.

6. Rider Wait-Time Policy

Merchants are expected to prepare orders within declared preparation times. If a Merchant consistently exceeds preparation times, causes rider delays, or generates repeated customer complaints, ehatud may implement performance-based adjustments, including reduced search visibility, lower ranking in recommendations, reduced order allocation during peak periods, temporary promotional restrictions, and performance review or temporary deactivation. ehatud does not guarantee order volume or ranking placement.

Upon rider arrival at the Merchant location, a grace period of up to five (5) minutes applies. If Merchant delay exceeds the grace period, a rider wait-time fee may apply. The predetermined wait-time fee may be reflected in the applicable weekly settlement reconciliation. Repeated rider wait incidents may trigger performance review.

7. Performance Governance and Temporary Deactivation

ehatud may monitor Merchant performance using objective metrics including confirmation rate, auto-cancellation rate, on-time preparation rate, rider wait frequency, complaint frequency, and order accuracy rate. Performance may be evaluated over rolling review periods. These metrics are handled in accordance with our Privacy Policy.

7.1 Temporary Deactivation

Merchant may be temporarily deactivated if missed confirmations exceed thirty percent (30%) within a review period, three (3) consecutive automatic cancellations occur, repeated inactivity during declared operating hours is observed, or excessive rider wait incidents occur. Reactivation may require corrective action.

7.2 Progressive Warning System

ehatud may apply a First Notice (advisory), Second Notice (formal warning), or Third Notice (temporary suspension). Severe violations may result in immediate suspension without progressive notice.

8. Payments and Settlement

8.1 No Financial Services

ehatud operates solely as a technology marketplace platform. ehatud is not a bank, remittance company, payment processor, or electronic money issuer. ehatud does not provide escrow, stored value, or custodial financial services.

8.2 Electronic Payment Processing

All electronic payments made by Customers through the Platform are processed exclusively by licensed third-party payment service providers (“Payment Partners”), which may include Dragonpay Corporation or other authorized providers. Electronic payments are processed in accordance with the Payment Partner’s independent systems, policies, and regulatory obligations.

8.3 Weekly Settlement Schedule

Customer payments processed through electronic channels are settled into the designated business bank account of ehatud. Settlement reconciliation between ehatud and Merchant shall be conducted on a weekly basis, covering transactions that are successfully completed and not subject to pending dispute, refund review, or chargeback investigation, from Monday 12:00 AM to Sunday 11:59 PM of the preceding week.

The net payable amount for the applicable settlement cycle shall be released to the Merchant every Wednesday of the following week, subject to standard banking processing times. If Wednesday falls on a public holiday or non-banking day, settlement shall be processed on the next banking day.

8.4 Net Payable Amount

The net payable amount may reflect adjustments including platform service fees or commissions, subscription fees (if applicable), approved refunds, chargebacks, rider wait-time fees, and other agreed adjustments. Settlement timing constitutes a commercial reconciliation schedule and does not represent custodial holding of Merchant funds.

8.5 Cash on Delivery (COD)

For Cash on Delivery transactions, payment is collected directly by the assigned Rider at the time of delivery. ehatud does not operate a remittance service. COD operational settlement arrangements may be governed by separate internal procedures. ehatud does not act as a financial intermediary for COD funds.

8.6 Chargebacks and Disputes

In the event of a chargeback initiated through a Payment Partner, the dispute shall follow the Payment Partner’s procedures. Merchant may be required to provide supporting documentation. Any resulting financial adjustments may be reflected in the applicable settlement cycle.

9. Refund Cooperation

Merchant agrees to cooperate in resolving customer complaints and refund investigations. Approved refunds may affect the applicable weekly settlement.

10. Suspension and Termination

ehatud may suspend or terminate Merchant access for fraud, repeated service failures, regulatory violations, non-payment of platform fees, or conduct damaging platform integrity. Merchant may terminate participation upon written notice, subject to outstanding obligations.

11. Limitation of Liability

To the maximum extent permitted by law: ehatud’s liability shall be limited to unpaid platform fees; ehatud shall not be liable for indirect, incidental, special, or consequential damages; and ehatud does not guarantee profitability or order volume.

12. Data Privacy and Account Deletion

12.1 Merchant agrees to comply with the Data Privacy Act of 2012 (RA 10173). Customer data accessed through the Platform may be used solely for order fulfillment and lawful business purposes, and must not be retained, reused, or shared by Merchant beyond what is necessary to fulfill an order.

12.2 Business verification documents, settlement bank details, and performance metrics collected from Merchant are processed as described in the ehatud Privacy Policy.

12.3 Merchant may request deletion of its Merchant account and associated data at any time, through the in-app Account Settings menu or via the web request channel listed in our Privacy Policy. Before a deletion request can be completed, any pending settlement, open dispute, chargeback investigation, or outstanding platform fee must first be resolved. Once resolved, ehatud will delete the Merchant profile and operational data, while retaining financial and transaction records for the period required under applicable Philippine tax and accounting law, as further described in our Privacy Policy.

12.4 Temporarily deactivating or suspending a Merchant account, whether initiated by Merchant or by ehatud under Section 10, does not constitute deletion of the account or its associated data.

13. Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines. Disputes shall be filed in the proper courts of Maasin City, Southern Leyte, Philippines.

14. Contact Us

For questions about these Terms, contact ehatud at 32 Purok Papaya, Pondol, Hinunangan, Southern Leyte, Philippines. For privacy-specific questions or account/data deletion requests, see the contact details in our Privacy Policy.