Delete Your ehatud Account

At ehatud, we respect your privacy and your right to control your personal information. This page explains how you can request the deletion of your ehatud Customer, ehatud Merchant, or ehatud Rider account, how the deletion process works, what information will be deleted, and what information may be retained in accordance with applicable laws.

How to Delete Your Account

You can request the deletion of your account directly within the corresponding ehatud application.

Steps

1. Open your ehatud application (Customer, Merchant, or Rider).

2. Sign in to your account.

3. Navigate to Account Settings.

4. Select Delete Account.

5. If prompted, provide the reason for your request.

6. Confirm your account deletion request.

If you have active orders, deliveries, or other outstanding transactions that must first be completed or resolved, you may be required to complete those activities before your deletion request can be submitted.

After your deletion request is successfully submitted, you will be automatically signed out of your account.

30-Day Recovery Period

After submitting your deletion request, your account will be deactivated and scheduled for permanent deletion.

During the 30-day recovery period:

• Your account is no longer available for normal use but has not yet been permanently deleted.

• If you change your mind, simply sign in to your account within 30 days. Signing in during this period will automatically cancel your deletion request and fully restore your account.

• Only one deletion request may be active at a time. If a deletion request is already pending, you cannot submit another request until the existing request has been cancelled or completed.

If no recovery action is taken within 30 days, your account will be permanently deleted.

What Information Will Be Deleted

Once the 30-day recovery period expires, we will permanently delete or anonymize your account and associated personal information, including, where applicable:

• Profile information

• Contact information

• Saved addresses

• Account preferences

• Uploaded documents or images

• Other personal information associated with your account

Certain information may be anonymized where appropriate so it can no longer be linked to you.

Information We May Retain

Some information may be retained after your account has been deleted where we are required or permitted to do so by applicable laws or for legitimate business purposes, including:

• Fraud prevention and security investigations

• Pending payment disputes, refunds, or chargebacks

• Tax, accounting, and financial reporting obligations

• Compliance with legal, regulatory, or law enforcement requirements

• Enforcement of our Terms and Conditions

• Protection of the rights, property, and security of ehatud, our users, Merchants, Riders, and service providers

Any retained information will be kept only for as long as necessary to fulfill these purposes and will be handled in accordance with our Privacy Policy.

Request Account Deletion Without the App

If you no longer have access to the ehatud application or have already uninstalled it, you may request account deletion by contacting us.

Email: support@ehatud.com.

Please include the following information to help us identify your account:

• Full Name

• Registered Mobile Number

• Registered Email Address (if applicable)

• Specify whether the account is for Customer, Merchant, or Rider

• A brief request stating that you wish to delete your account

For your security, we may request additional information to verify your identity before processing your request.

Learn More

For additional information about how we collect, use, share, retain, and protect your personal information, please refer to the Privacy Policy applicable to the ehatud application you use.

Last Updated: July 10, 2026