ehatud Legal Center

Welcome to the official ehatud Legal Documents.

This website provides the official legal documents and privacy information for all ehatud applications. Here you can access our Privacy Policies, Terms & Conditions, and Account Deletion information for the Customer, Merchant, and Rider applications.

We are committed to protecting your privacy, maintaining transparency in how we process personal information, and complying with applicable laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173).

Last Updated: July 10, 2026

About ehatud

ehatud is a food delivery marketplace operating in the Philippines that connects Customers, Merchants, and Riders through a secure technology platform.

Our platform enables:

• Customers to discover local merchants, place food orders, and track deliveries.

• Merchants to manage products, receive customer orders, and grow their businesses.

• Riders to accept delivery requests and complete deliveries efficiently.

Each application has its own Privacy Policy and Terms & Conditions to reflect how personal information is collected, processed, and protected based on the specific services provided.

Legal Documents

Please select the document that applies to the application you are using.

Customer App

For customers who use ehatud to browse merchants, place food orders, make payments, and track deliveries.

Available Documents

• Privacy Policy

• Terms & Conditions

Merchant App

For merchants who use ehatud to manage their stores, products, customer orders, and business operations.

Available Documents

• Privacy Policy

• Terms & Conditions

Rider App

For riders who use ehatud to accept delivery requests and deliver customer orders.

Available Documents

• Privacy Policy

• Terms & Conditions

Account Deletion

Users may request deletion of their ehatud account through the application's Delete Account feature.

Our Account Deletion page explains:

• How to request account deletion

• The 30-day account recovery period

• What information is permanently deleted

• What information may be retained for legal, security, or regulatory purposes

• How to contact us if you require assistance

Please visit the Account Deletion page for complete information.

Our Commitment to Privacy

Protecting your personal information is one of our priorities.

We collect and process personal information only where necessary to:

• Create and manage user accounts

• Process food orders and deliveries

• Facilitate electronic payments through authorized payment providers

• Verify user identity and delivery locations

• Provide customer support

• Prevent fraud and unauthorized activities

• Improve the security, reliability, and performance of our Platform

• Comply with applicable legal and regulatory obligations

We do not sell your personal information.

Contact Us

If you have any questions regarding our Privacy Policies, Terms & Conditions, or your personal information, please contact us.

ehatud

Business Address

32 Purok Papaya
Pondol, Hinunangan
Southern Leyte, Philippines

Email

support@ehatud.com

Legal Notice

The documents published on this website constitute the official legal policies governing the use of the ehatud Customer, Merchant, and Rider applications.

By accessing or using any ehatud application, you acknowledge that you have read and agreed to the applicable Terms & Conditions and Privacy Policy for that application.