The points given below are substantial so far as the difference between CRM and ERP is concerned:

a) CRM is defined as software that lets the organization to trace every transaction with the clients and customers. ERP refers to a software program that helps the company to manage its business processes, going on across the company.

b) ERP consolidates the information provided by various functional groups of the organization through systems like CRM, Supply Chain Management (SCM), Human Resource Management (HRM), etc.

c) ERP was developed earlier than CRM.

d) The CRM is mainly utilized in conducting front office activities, whereas ERP is used in accomplishing back office activities.

e) CRM is oriented towards the management of customer relationship with the enterprise while ERP is mainly concerned with planning the resources of the organization to ensure its best possible use.

f) CRM focuses on increasing sales, but ERP gives emphasis on reducing costs.

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